Full-Time
Lead Monitoring & Diagnostics Technical Support Specialist
GE Vernova
1,001-5,000 employees
Global energy provider: power, wind, electrification
No salary listed
Remote in Canada
Remote
Bachelor's
 Customer Experience & Support (1) |
|---|
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- An engineering degree or technologist diploma and/or related work experience.
- At least five years of industry experience in the energy or transformer industry, or at least five years in a related monitoring and diagnostics field, including monitoring oil in the transformer industry.
- Very good knowledge of GE Vernova Monitoring and Diagnostics devices.
- The ability to set up equipment and reproduce customer-reported issues.
- Flexibility to work on-call, provide after-hours support, or work modified hours to support customer-specific situations.
- Provide ongoing technical support and daily case management through phone, email, and other forms of communication.
- Investigate technical problems, reproduce issues as required, and interface with product line groups to drive customer issues to closure in a timely manner and with a positive outcome.
- Provide recommendations for repairs, upgrades, and part replacements.
- Maintain accurate records in quality-management, customer-relationship-management, and enterprise-resource-planning tools, including Salesforce.com, ServiceMax, and SAP.
- Identify training opportunities and take ownership of self-development and training others.
- Prepare documentation and maintain a knowledge database of technical tips and technical resolution outcomes.
- Maintain status records and update critical case reports for open tier 1 and tier 2 support issues.
- Own, follow through on, and resolve tier 3 and tier 4 cases assigned to the local team or product line.
- Participate in product line meetings to present updates and drive resolution for open cases.
- Schedule, lead, and prepare customer case-summary and metric-report meetings for regular customer reviews.
- Exceptional written and verbal communication skills.
- The ability to learn quickly and develop strong product knowledge rapidly.
- The ability to speak a second language.
- Experience working on complex technical issues with cross-functional teams.
- Exceptional analytical, problem-solving, and time-management skills.
- The ability to build consensus among cross-functional teams to achieve a positive outcome.
- The ability to prioritize and effectively handle multiple assignments while consistently meeting deadlines.
- A results-oriented problem-solving approach and the ability to work well under pressure with customers and staff at all levels.
- The ability to clearly articulate and prioritize customer issues and solutions.
GE Vernova is a global energy company created in 2024 to support the electricity grid and the energy transition, with three focuses: Power, Wind, and Electrification. It sells large-scale equipment, signs long-term service agreements, and provides software to utilities, independent power producers, grid operators, and large industrial energy users. Its products include H-Class gas turbines that can burn natural gas with blends of hydrogen toward 100% hydrogen, Haliade-X offshore wind turbines up to 14.7 MW, and GridOS software that unifies grid data to help manage networks and integrate renewables. By combining hardware, services, and software under GE heritage, it aims to meet rising electricity demand while accelerating decarbonization across global energy systems.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
$17.6M
Headquarters
Cambridge, Massachusetts
Founded
2022
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Simplify's Take
What believers are saying
- Q2 2026 orders rose 88% to $24.2 billion, led by Power and Electrification.
- Backlog hit $176 billion in July 2026, with gas equipment expected to reach 125 GW.
- August 2026 JV with LS Electric expands GE Vernova in Korea's HVDC market.
What critics are saying
- Vineyard Wind sued GE Vernova in April 2026; blade failures damaged offshore credibility.
- Wind execution remains fragile after the 2024 blade break and court-ordered project continuation.
- If gas-turbine production slips below 20 GW in 2026, backlog monetization stalls.
What makes GE Vernova unique
- GE Vernova controls Power, Wind, and Electrification across generation and grids worldwide.
- Its gas turbine backlog reached 116 GW in Q2 2026, supporting long-duration demand.
- GridOS, HVDC, and gas turbines position GE Vernova for AI-driven electrification buildouts.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Parental Leave
Mental Health Support
Relocation Assistance
Performance Bonus
Company News
US Treasury yields near 4.79% reflect strong corporate borrowing for AI investments rather than economic weakness, according to analysts Joel Litman and Rob Spivey. They argue that context matters more than absolute rate levels. Companies borrowing at 5% to fund projects returning 30-40% benefit from current rates, whilst those earning less than borrowing costs face pressure. The analysts note that AI-related corporate debt issuance reached roughly $1.5 trillion this year, driving yields higher. Alphabet posted its first negative free cash flow since 2004, burning $5.9 billion in Q2 as capital expenditure hit $44.9 billion. Amazon swung to negative $7.6 billion on a trailing basis. However, negative cash flow can signal productive investment rather than distress, the analysts suggest.
GE Vernova and Quanta Services are positioned as resilient stocks that could withstand market volatility, according to a new analysis. Both companies are benefiting from surging demand for electrical infrastructure driven by AI and data centre expansion. GE Vernova, spun off from General Electric in 2024, has seen its stock rise more than sixfold since debut. The company's backlog expanded 37% year over year to $176.3 billion at the end of Q2 2026, nearly four times its projected annual revenue of $46.2 billion. Quanta Services, an energy infrastructure builder, reported a backlog of $53.4 billion in Q2 2026, up 49% year over year. The company's revenue is projected to grow 39% in 2026. Analysts expect GE Vernova's revenue and adjusted EBITDA to grow at compound annual growth rates of 17% and 60% respectively from 2025 to 2028.
GE Vernova has hired Claire McDonough as CFO, effective 1 January, leaving electric vehicle maker Rivian to find her successor. McDonough joined Rivian in January 2021 and helped take the company public through a $13.7 billion IPO that November. She also negotiated Rivian's technology joint venture with Volkswagen, which agreed to invest up to $5.8 billion. Rivian shares fell more than 6% following the announcement, whilst GE Vernova shares declined about 3%. Analysts cited Rivian's lack of a clear succession plan as a factor weighing on its shares. Derek Mulvey, Rivian's VP of finance, is expected to serve as interim CFO after McDonough's departure. McDonough will join GE Vernova in November, succeeding Kenneth Parks, who is retiring.
Elon Musk's SpaceX is building a foundry in Bastrop, Texas, to manufacture blades and vanes for industrial gas turbines, according to The Information. Musk confirmed the move on X, saying in-house casting could accelerate natural gas turbines coming online by up to 18 months. The initiative targets the same supply chain bottleneck GE Vernova has flagged to investors. GE Vernova CEO Scott Strazik said the company pushed suppliers to add capacity in 2024, sometimes providing capital for new furnaces. GE is mostly sold out through 2030 and aims to increase annual turbine production from 20 gigawatts this year to 30 GW by decade's end. SpaceX has committed over $2.8 billion to gas turbines over three years to support its Colossus data centres near Memphis. The move addresses growing power demand from AI infrastructure expansion.
GE Vernova has formed a joint venture with LS Electric to strengthen its position in the high-voltage direct current sector. Announced at the CIGRE 2026 event in Paris, the partnership will focus on South Korea's voltage source converter-based HVDC projects, which are crucial for transmitting renewable energy from the southwestern region to greater Seoul. The venture combines GE Vernova's VSC-HVDC technology with LS Electric's local capabilities and market presence. The companies also plan to pursue HVDC opportunities in other global markets. The move aligns with GE Vernova's strategy to capitalise on growing power infrastructure demand. During Q2, the company's Power orders jumped 135% year-over-year, whilst Electrification revenue grew 68%. However, the joint venture faces execution risks and may take time to generate meaningful revenue.