Full-Time
Customer Success
Posted on 4/11/2024
Cloud-based supply chain data integration
Senior
Austin, TX, USA + 2 more
- 5+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields.
- Exceptional analytical problem-solving skills, with the ability to understand technical details while staying focused on business objectives.
- Superior academic record in a quantitative field.
- Outstanding project management, organization.
- Responsible for managing a portfolio of 5-10 Mid-Market/Enterprise accounts totaling around $2M ARR.
- Act as the primary point of contact for assigned customers from kickoff through and including renewal.
- Collaborate with customers to create long-lasting business connections, strengthening all customer relationships and building them into true business partnerships.
- Support customers through implementation, training and onboarding, working closely with cross-functional Alloy.ai teams to ensure reporting and data are accurate and align with customer objectives.
- Deliver against valuable short term objectives and keep new and ongoing projects on track.
- Monitor customer activity and meet with stakeholders on a recurring basis to improve customer understanding, drive business, and discuss areas of improvement.
- Surface expansion opportunities with existing customers
- Work with a group of “core users” through relationship management, training and support, to make Alloy.ai a trusted and integral part of the customer’s regular course of business.
- Conduct business value reviews to grow and retain book of business.
- Execute and present value-driving analysis in Alloy.ai and, in collaboration with users, turn these into repeatable processes at customer organizations
- Act as the internal “voice of the customer”, gathering and prioritizing user feedback, translating ideas and obstacles into actionable, engineering-friendly development requests.
- Work cross-functionally to partner on product and marketing initiatives as well as help drive scale as our business grows.
Alloy.ai provides an essential service for consumer brands through its demand and inventory control tower, which delivers daily insights at the SKU-store level. By integrating point-of-sale data with inventory and broader supply chain metrics using a versatile cloud platform equipped with over 850 pre-built connectors, this company enables real-time, data-driven decision-making. Working here offers the opportunity to be at the forefront of supply chain optimization, contributing to enhanced operational efficiencies for numerous brands in a collaborative and technically advanced environment.
Company Stage
Series A
Total Funding
$17.3M
Headquarters
San Francisco, California
Founded
2016