Visitor Assistant

Job Summary

We are seeking a compassionate and customer-oriented Visitor Assistant to join our hospital team. In this role, you will be responsible for providing a welcoming and supportive experience for patients, visitors, and staff. Your primary duties will include greeting and directing guests, assisting with wayfinding, enforcing hospital visitation policies, and providing general information about the facility.

As a key member of the hospital’s front-line team, you will ensure that visitors feel comfortable and informed while maintaining a safe and respectful environment. This role requires strong communication skills, patience, and the ability to handle sensitive situations with empathy and professionalism.

Essential Functions

• Greets, communicates with, and assists visitors, staff and/or patients, directing them to the appropriate resource
• Answers telephone, and provides/relays information in a manner consistent with caring, respect, and individual needs. Performs general clerical duties
• Completes special projects as assigned, with specific direction
• Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner

Qualifications

Required

• High School Diploma or equivalent or high school student with working permit
• Skills, knowledge, abilities typically gained through less than 2 years of related experience in customer service, sales, recruiting, human resources, computer and data entry, telecommunications, health care, receptionist, call center, administrative, or clerical

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Helen Devos Childrens Hospital - 100 Michigan St - Grand Rapids

Department Name

Security - HDVCH

Employment Type

Full time

Shift

Night (United States of America)

Weekly Scheduled Hours

36

Hours of Work

6 p.m. - 6 a.m.

Days Worked

Week 1: Monday, Tuesday, Friday, Saturday, - Week 2: Sunday, Wednesday, Thursday

Weekend Frequency

Every other weekend

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.