Case Support Manager

Salary Range: 125000 to 150000 (Currency: USD) (Pay period: per-year-salary)

Key Responsibilities

Mission & Case Coordination:
• Facilitate the deployment and execution of technical collection capabilities under mission-approved legal authorities for investigative activities across the U.S.
• Coordinate end-to-end CNO operational workflow, including intake, requirements clarification, mission planning, authority validation, technical review, deployment, and case closeout.
• Maintain situational awareness of active operations and provide timely updates to mission partners and leadership.
Legal & Compliance Guidance:
• Provide daily guidance to investigative stakeholders regarding legal authority requirements for technical collection activities.
• Ensure operational actions align with established legal frameworks, warrants, approval processes, and oversight mechanisms.
• Serve as the primary point of contact for administrative and compliance-related matters throughout the lifecycle of each case.
Technical Support & Stakeholder Engagement:
• Advise investigators and case personnel on available technical capabilities and their alignment with mission requirements.
• Coordinate with technical teams to schedule, deploy, and monitor mission tools and capabilities.
• Communicate effectively with both technical and non-technical stakeholders to explain operational steps, constraints, and outcomes.
Recordkeeping & Reporting:
• Document all case activity, operational decisions, approvals, and outcomes in accordance with program standards.
• Prepare and deliver case summaries, status updates, and operational documentation to mission stakeholders.
• Track operational timelines, resource utilization, and authority windows to ensure complete and accurate reporting.

Required Qualifications

• Active Top Secret clearance with SCI eligibility.
• 5+ years of experience supporting government investigations, cyber operations, CNO/CNE activities, or similar mission environments.
• Demonstrated ability to interpret and apply court-authorized technical collection authorities, warrants, and governing legal frameworks.
• Strong understanding of CNO operational workflows, mission planning, and technical capability deployment.
• Exceptional communication skills with the ability to brief complex technical concepts to non-technical personnel and senior leaders.
• Experience coordinating multi-disciplinary teams and managing complex cases with multiple dependencies.
• Strong organizational, documentation, and case management skills.

Desired Qualifications

• Experience supporting investigative entities, legal personnel, or operational compliance teams.
• Familiarity with cyber operations tools, data routing processes, and technical collection systems.
• Experience in mission support, operations coordination, or analytical environments where precision and documentation are essential.
• Knowledge of national-level legal and oversight frameworks governing technical collection activities.