Head of Operations
9 Month FTC
Posted on 2/9/2024
Financial Times

5,001-10,000 employees

Global business news provider with digital subscriptions
Company Overview
The Financial Times (FT) is a globally recognized business news organization, known for its authoritative, accurate, and integral reporting, with a record one million paying readership, 75% of which are digital subscriptions. As part of Nikkei Inc., FT offers a wide range of information, news, and services for the international business community, demonstrating its industry leadership. The company's commitment to maintaining reliable and secure platforms, personalizing content, and leveraging social media features, underscores its competitive edge in the digital era.

Company Stage

N/A

Total Funding

N/A

Founded

1888

Headquarters

null, United Kingdom

Growth & Insights
Headcount

6 month growth

5%

1 year growth

17%

2 year growth

41%
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Marketing
CategoriesNew
Operations & Logistics
Growth & Marketing
Requirements
  • Significant management experience
  • Experience of working with CRM systems and marketing automation technologies
  • Highly analytical and data literate
  • Skills in process mapping and process optimization
  • Excellent digital skills and understanding of marketing/sales technologies
  • Strong project management skills with attention to dates, deliverables and budgets
Responsibilities
  • Lead teams based in London and Manila providing direction, ensuring workload is prioritized correctly, coaching, objective setting, quarterly performance reviews and career development
  • Implement initiatives and processes that drive productivity and growth across Marketing, Customer Success, Sales and Support in alignment with team KPIs and business OKRs
  • Collaborate with other teams across the business (e.g. Product and Tech teams), acting as the voice of FT Professional in order to influence the successful rollout of new initiatives, legislation, new products & features, etc
  • Deliver regular updates to key stakeholders on the progress of initiatives; gathering, evaluating, and implementing requirements as appropriate
  • Measure the effectiveness of initiatives delivered to continuously improve the customer experience and operational efficiency, as well as feeding back any areas of opportunity to appropriate stakeholders
  • Act as the FT Professional business owner on software evaluation and replacement projects working closely with Product & Technology and other relevant stakeholders
  • Develop and maintain relationships with existing software providers to ensure awareness of new releases and product roadmaps
  • Collaborate with the stakeholders in the Marketing, Customer Success and Sales teams to support the delivery of FT Professional strategies and OKRs
Desired Qualifications
  • Flexible working (including working from home)
  • Subsidized gym memberships
  • Inclusive environment to develop your career