Full-Time
Senior Customer Success Manager
NYC
Confirmed live in the last 24 hours
Intenseye
51-200 employees
AI platform for workplace safety monitoring
Senior
New York, NY, USA
Hybrid work model requiring in-office presence at 530, Fifth Avenue, NYC.
- Current experience of working as a Customer Success Manager ideally within a start-up / scale-up Saas platform company
- At least 5-7 years in a customer success management role; including managing large Global Enterprise customers spanning multi-department implementations
- Experience owning a renewal forecast
- Excellent customer discovery skills
- Experience managing SaaS relationships with C-Suite stakeholders
- Experience working with product management teams strongly preferred
- Strong oral and written communication skills with the ability to conduct strategic presentations to executive stakeholders
- Project and change management skills highly desirable
- Organized with exceptional follow through
- Knowledge of working with any of these technologies would be highly beneficial: Artificial Intelligence (AI), Machine Learning (ML), Deep Learning (DL), Computer Vision
- Can build and nurture relationships with multiple stakeholders at your customers to solidify our partnership and commitment to the customer
- Demonstrate the ability to work well in a geographically-distributed team
- Bi-lingual in English & Spanish would be highly beneficial
- Be the trusted advisor and advocate for new US and Global enterprise customers
- Build strong customer relationships and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with our platform.
- Engage customers actively with regular strategy calls to help them achieve their health and safety KPIs while identifying new usage opportunities.
- Collaborate with other departments to ensure adoption and successful renewal
- Determine customer goals and collaborate on customized inbound strategic plans while driving customer accountability.
- Monitor customer health and build associated risk mitigation plans
- Build and maintain onboarding plans to maximise platform usage.
- Resolve customer inquiries by aligning customers with the right resources
- Identify opportunities for upselling, optimize current investment and expansion
Intenseye enhances workplace safety by using artificial intelligence to automate safety inspections and detect violations in real-time. The platform integrates with existing IP cameras, allowing businesses to utilize their current infrastructure without needing additional investments. It monitors video feeds to identify over 1500 types of safety violations with high accuracy. Clients, primarily in industrial and manufacturing sectors, subscribe to the service for features like real-time alerts, automated checks, and task management to ensure compliance. Intenseye's goal is to help businesses maintain safer work environments and reduce the risk of accidents.
Company Stage
Series B
Total Funding
$90.7M
Headquarters
New York City, New York
Founded
2018
6 month growth
↑ 1%1 year growth
↑ 12%2 year growth
↑ 59%
Simplify's Take
What believers are saying
- Securing $64 million in Series B funding led by Lightspeed Venture Partners positions Intenseye for rapid growth and technological advancements.
- The expansion of the NYC-based go-to-market executive team, including key hires in sales, partnerships, finance, and marketing, strengthens Intenseye's market presence and operational capabilities.
- Recognition in Will Reed's Top 100 Class of 2023 highlights Intenseye's commitment to shaping the future of workplace culture and safety.
What critics are saying
- The competitive landscape in AI-powered EHS solutions is growing, requiring Intenseye to continuously innovate to maintain its edge.
- Rapid scaling and integration of new executive hires may pose challenges in maintaining cohesive company culture and operational efficiency.
What makes Intenseye unique
- Intenseye leverages AI to provide real-time monitoring and automated safety inspections, distinguishing itself from traditional EHS solutions that rely on manual processes.
- The platform's compatibility with 90% of existing IP cameras allows for seamless integration without additional infrastructure costs, a significant advantage over competitors requiring new hardware.
- Intenseye's ability to detect over 1500 types of safety violations with up to 98% accuracy sets a high standard in the industry, validated by customer feedback.
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