Middesk’s mission is to enable every business to access the products and services they need to grow and thrive. We believe that if we can make it easy for a business to access financial products, hire new employees, and transact with other businesses, that we increase the odds of success for that business to contribute to its community and the broader economy.

Our Identity product provides accurate, complete information that financial services companies need to make efficient onboarding decisions. Our Agent product makes it easy for employers to file with the state and federal agencies needed to establish their business across the country. Our customers include Affirm, Brex, Plaid, Mercury, Divvy, Rippling, Gusto, and others.

Based in San Francisco, CA, Middesk is backed by Sequoia Capital, Accel Partners, and Y Combinator.

About The Role

As part of Middesk’s Customer Experience team, you will play a central role in ensuring our customers are continually finding value in our product/s by helping answer their questions and troubleshooting any issues that arise. Your contributions will have a direct impact on how our customers use the Middesk product.

We’re looking for an individual that is excited to work with our customers and deliver best in class support by being willing to do what it takes to exceed customer expectations. As a support associate, you’ll form a critical piece of our support experience and have the opportunity to help us in continually developing a product that our customers love by supporting our customers daily, listening to their feedback and being a voice for our customers internally.

You will…

• Become an expert in our products and demonstrate that by being a go to resource for our customers and your colleagues

• Handle customer questions from start to finish autonomously

• Leverage email, video conferencing and phone calls to help our customers optimize their use of Middesk products including onboarding calls and ongoing support

• Contribute to documentation, internally about our products and externally for our customers 

• Work cross-functionally with EPD and GTM teams to implement new products, improve existing processes, and create multi-team procedures

What you need

• Bachelor’s Degree or equivalent work experience

• Ability to work during the hours of 9am - 5:30pm (EST) (with some days starting earlier or ending later based on customer needs). 

• Ability to commute to the New York Office 5 days/week at least during onboarding (pending performance and customer needs, this may become more flexible)

• Flexibility with changing job duties and responsibilities

• Time management and prioritization skills 

• Proactive communication skills and ability to manage up across multiple time zones

• Excellent research, critical thinking, and customer service skills

• Process and solution orientation with a high attention to detail and comfort with making decisions with available resources

Middesk is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Middesk is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. We are committed to providing a positive interview experience for every candidate. If any accommodations are needed during the interview process, please let us know by contacting [email protected].