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Customer Success Manager
Posted on 2/1/2022
INACTIVE
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Marketing
Sales
Requirements
  • 5+ years of client management experience at a software company (preferably SaaS), agency or management consultancy (e.g. Deloitte, Accenture, KPMG)
  • Significant experience working with Enterprise customers and navigating vast organizations with multiple stakeholders in multiple departments
  • Strong technical aptitude, communication skills, a curious mindset, and attention to detail
  • Excellent interpersonal skills. Ability to build relationships and become a trusted advisor
  • Experience in Sales or Marketing operations is preferred
  • Experience with Sales and Marketing tech stack is preferred
  • Comfortable working in a high velocity and sometimes ambiguous environment (yes, we're a startup!)
  • Bachelor's degree
Responsibilities
  • Help our customers ramp into People.ai quickly and get crazy amounts of value from our product
  • Train executives and managers on best practices for using People.ai to align sales and marketing and best manage their sales teams
  • Work with internal teams, including sales, product, marketing, and support, to ensure that customer expectations are met and exceeded
  • Become a sales/marketing domain expert and help People.ai define new best practices to solve customer needs
  • Own the entire relationship between People.ai and our customers
  • Drive adoption of People.ai across sales organizations while maintaining a strong customer renewal rate and NPS
  • Drive our customers to think about problems in a new way and challenge the status quo
People.ai

201-500 employees

Revenue intelligence
Company Overview
People.ai's mission is to help companies accelerate growth, revenue, and innovation. They do this through reliable, unified data and more effective approaches to putting that data into action. They use technology to make business more human.
Benefits
  • Flexible Work Opportunities
  • Learning Budget
  • Healthcare Package
  • Diversity Groups
  • Unlimited Vacation
Company Values
  • We Take Care of Our People
  • The Customer is Everything
  • End-to-End Ownership
  • Every Problem Has a Solution
  • “Very Good” Today Is Better Than “Perfect” Tomorrow
  • Disagree and Commit
  • Radical Transparency
  • We are Data-Driven