Product Analytics Lead

StarRez operates globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRez’s core values with India’s dynamic talent ecosystem.

The Role

As a Product Analytics Lead at StarRez, you will oversee impact measurement of our software across the customer and user lifecycle. Insights derived from this area of the business will be used to drive product strategy and the roadmap, enhance the customer experience and optimize business performance. This is a senior-level role that combines technical and data expertise, strategic thinking, and leadership to deliver actionable insights and influence decision-making across the organization.

What You Will Own

• Data Analysis: 
  
  • Analyze product usage data to uncover insights, trends, and opportunities for growth. 
  • Develop and maintain dashboards and reports to track key performance indicators (KPIs). 
• Stakeholder Collaboration: 
  
  • Analyze product usage data to uncover insights, trends, and opportunities for growth.
  • Develop and maintain dashboards and reports to track key performance indicators (KPIs).
  • Work closely with product managers, engineers, designers and broader cross functional stakeholders to identify data-driven opportunities.
  • Provide actionable insights to support product development and feature prioritization. 
    
    
• Customer Insights: 
  
  • Conduct behavioral analysis to understand user journeys and identify friction points.
  • Partner with user research teams to supplement qualitative findings with quantitative data. 
    
    
• Experimentation:
  
  • Design, execute, and analyze A/B tests to optimize features and improve user engagement.
  • Recommend changes based on test results to improve product outcomes. 
    
    
• Documentation: 
  
  • Document data analysis processes, insights, and recommendations for future reference. 
    
• Tool Ambassador 
  
  • Support the running of a Centre of Excellence for Pendo, our incumbent Product Analytics tool, in order to realise maximum value from this software
  • Stay across developments of its features and propose ways to leverage and integrate other internal data sources to Pendo to generate the highest impact data sets that can then be used to guide business decisions. 

Required Qualifications

• 2–4 years of experience in product analytics, business intelligence, or a related field.
• Proficient in SQL for data extraction and manipulation. 
• Familiarity with data visualization tools like Pendo, Tableau, Looker, or Power BI. 
• Experience with analytics tools such as Google Analytics, Mixpanel, or Amplitude. 
• Basic understanding of statistical methods for data analysis (e.g., hypothesis testing). 
• Strong analytical mindset and attention to detail. 
• Ability to translate complex data into clear and actionable insights.
• Effective communication and presentation skills. 
• Bachelor’s degree in Data Science, Statistics, Business, or a related field.
• Hands-on experience with SaaS products is a plus. 

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! 

Reasons to join our Team:

StarRez is not just a workplace—it’s a place to belong, build, and grow.

• A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy.

• Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up.

• Long-Term Vision: We’re not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive.

• Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership.

• Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives.

If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you.

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.

Notice to external Recruiters and Recruitment Agencies:

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.