Brand Experience Lead
Posted on 12/13/2022
INACTIVE
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
- You should be proficient in Word & Excel
- Be familiar with working with content management tools to source and manage content
- Be familiar with Figma and other design tools for reviewing and approving work
- Strategically minded
- CX/UX expertise
- DTC expertise
- Detail Oriented
- Analytical thinking
- Strong communication skills
- Flexibility and solution focussed
- Organisation and Prioritisation Skills
Responsibilities
- Be responsible for implementing the brand and content strategy across key markets: GB, Northern Europe and supporting new markets like US and China
- Work closely with the Product Team as well as Digital & Technology Team to ensure that backlog of activities (including any new functions) are prioritised and delivered accordingly
- Be a competent writer with good understanding of SEO best practise including meta data/alt tags
- Be familiar with using CMS (Umbraco) systems alongside other parts of the tech stack CRM, Social Scheduling etc
- Work closely with local market teams to showcase new brand experience developments ensuring the final deliverables are trans-created and relevant for each marketplace
- Work closely with internal legal and procurement teams to ensure all net new work is compliant (in line with Diageo's Society 2030 goals and promoting positive drinking)
- Be responsible for leveraging Precision Marketing tools to track and optimise performance on content
- Be proactive when reviewing the performance of content ensuring that the content is optimised to better serve consumer needs
- Be able to take direction and reprioritise workflow based on insights supplied by tools like GA and Quantum metrics
- Have an eye for spotting new opportunities or gaps for content or format types. E.g. reworking a recipe video into a teaser or creating recipe cheat sheets from longer form content
- Be able to work with media partner PHD to understand how the content in paid is linking through to onsite content and suggest improved infrastructure or interlinking to improve the CX
- Be a superstar stakeholder manager and work closely with the wider business of ensuring the backlog of tasks are prioritised correctly. Work through a backlog of tasks aligned with stakeholders
Desired Qualifications
- Be familiar with working with CMS tools - Umbraco in particular would be a
- Be familiar with Salesforce Interaction Studio would be a
Digital experience design agency
Company Overview
Critical Mass was founded when a design visionary and a successful entrepreneur came together with a focus on digital experiences in a rapidly evolving space. Critical Mass has helped global brands reimagine digital and transform their businesses though strategic consulting, innovative creative ideas and cutting-edge technology thinking.
Benefits
- Professional Development Spending Account that can be used for conferences, courses, subscriptions, books
- Competitive pay and benefits
- Match charitable donations up to $100USD
- Flexible, reasonable work-from-home arrangements whenever possible
Company Core Values
- Honest
- Inspired
- Driven
- Purposeful
- Real
- Equal