Parade is the leader in providing capacity management tools to freight brokers and 3PLs. Our technology platform revolutionizes the digital landscape for our customers with the vision of becoming the Bloomberg Terminal for Trucking, an $800B industry. Our platform has already been recognized by Inc. Magazine, Business Insider, and FreightTech 100... and we’re just getting started!

Position Overview
Reporting directly to the CEO, the Chief of Staff will play a crucial role in supporting the entire senior leadership team. This position requires a unique blend of operational excellence, strategic thinking, and project management skills. The ideal candidate will have a strong background in operations management and the ability to navigate complex business challenges in a fast-paced, high-growth environment.

Key Responsibilities

Executive Support and Strategic Initiatives

• Act as a strategic partner to the CEO and senior leadership team, providing high-level support on critical business decisions and initiatives
• Collaborate closely with all members of the senior leadership team to align operations across departments with overall business objectives
• Develop and implement cross-functional projects to drive company growth and efficiency
• Manage special projects as assigned by the CEO and other senior leaders

General Operations

• Oversee day-to-day operations, ensuring smooth functioning across all departments
• Identify and implement process improvements to enhance organizational efficiency
• Coordinate with department heads to streamline operations and resolve cross-functional challenges
• Manage key vendor relationships and contracts
• Develop and maintain operational policies and procedures
• Implement and oversee quality control systems

Project Management

• Lead and coordinate major company initiatives and projects
• Develop project timelines, allocate resources, and monitor progress
• Identify potential roadblocks and develop mitigation strategies
• Ensure projects are delivered on time, within scope, and within budget

Performance Management and Reporting

• Develop and track key performance indicators (KPIs) across all departments
• Prepare comprehensive reports on operational performance for the executive team and board
• Analyze operational data to identify trends and areas for improvement
• Implement data-driven decision-making processes across the organization

Organizational Development

• Work with HR to develop and implement strategies for talent acquisition and retention
• Assist in creating and maintaining a positive company culture
• Facilitate cross-departmental communication and collaboration

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field; MBA preferred
• 6+ years of experience in operations management or a similar role
• Experience in a high-growth tech startup environment
• Strong understanding of the freight and logistics industry preferred
• Excellent analytical and problem-solving skills
• Outstanding communication and interpersonal abilities
• Proven track record of managing complex projects and driving results
• Ability to work in a fast-paced, dynamic environment with changing priorities
• Proficiency in project management tools and data analysis software

Personal Attributes

• Exceptional leadership and team-building skills
• Strategic thinker with strong business acumen
• Highly organized with meticulous attention to detail
• Adaptable and comfortable with ambiguity
• Discreet and trustworthy, capable of handling confidential information

Compensation

The expected on-target compensation for this role is between $150,000-$200,000 for work performed in the United States. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include experience level, transferable skills, education, location, business needs, training, and market demands. This range may be modified in the future. 

If you’re ready to play a pivotal role in shaping the future of freight technology and have the skills to drive our company’s success through operational excellence, we want to hear from you. Join our team and be at the forefront of innovation in the logistics industry.