Full-Time

Customer Success Manager

Posted on 2/1/2025

Daybreak Health

Daybreak Health

51-200 employees

Teletherapy for K-12 student mental health

Education
Healthcare

Compensation Overview

$78k - $108kAnnually

+ Bonus + Stock Options + Benefits

Mid, Senior

Remote in USA

Must be based in CST or EST Time Zones. PST will not be accepted.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management

You match the following Daybreak Health's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Proven experience managing diverse customer portfolios with enterprise-level accounts and ARR goals.
  • Strong skills in data-driven planning, prioritization, and strategic account management.
  • Expertise in building and maintaining relationship maps and conducting in-person customer engagements.
  • Ability to monitor customer health indicators, identify risks, and implement mitigation strategies.
  • Experience managing renewal cycles, including budgeting and board approval processes, in K-12 or related industries.
  • Demonstrated success in driving upsells and developing new relationships within existing accounts.
  • Proficiency in creating comprehensive account plans focused on retention and expansion.
  • Strong communication and presentation skills for engaging with stakeholders and decision-makers.
  • Must be based in CST or EST Time Zones.
Responsibilities
  • Serve as the primary account manager for up to 60 district partners in the East and Central Regions, maintaining regular touch-points and protecting relationship health.
  • Collaborate with AEs and CSMs on the successful launch of district partnerships with a goal of launching within 4 weeks of contract signature.
  • Drive adoption of the various utilization initiatives through strategic conversation with district leaders.
  • Develop annual district utilization-focused partnership plans with input from customer success managers and community outreach liaisons.
  • Manage end-to-end the renewal cycle.
  • Identify and close-win opportunities for program expansion throughout the year.
  • Use implementation and outcomes data to demonstrate the value of the partnership to district leaders in bi-annual cabinet-level Business Reviews.
  • Identify district champions and expand strategic relationships in large district accounts through prospecting and networking.
  • Advise on regional growth strategies in collaboration with Health Plans and K12 Sales team.
  • Serve as the 'voice of the customer' and provide written summaries of important partner conversations to inform business and product strategy.
Desired Qualifications
  • Experience in the mental health or healthcare space
  • Experience with Excel or Google Sheets
  • Experience with salesforce or comparable customer management software

Daybreak Health offers online mental health services for K-12 students through teletherapy, focusing on improving both mental health and academic performance. Their programs are tailored to meet the unique needs of students, especially those in high-risk groups like BIPOC, LGBTQ+, and low-income students. By partnering with schools, Daybreak Health provides a comprehensive treatment cycle lasting over 12 weeks, distinguishing itself from competitors with a commitment to high-quality support rather than just meeting basic requirements. The company generates revenue through fees paid by schools for its services.

Company Stage

Series B

Total Funding

$24.3M

Headquarters

San Francisco, California

Founded

2019

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

0%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Rising demand for teen mental health services boosts Daybreak Health's market potential.
  • Advancements in telehealth technology enhance the effectiveness of Daybreak's remote therapy sessions.
  • Increased funding for school mental health initiatives supports Daybreak's partnership model.

What critics are saying

  • Competition from platforms like BetterHelp and Talkspace targeting K-12 students is increasing.
  • Maintaining data privacy for minors is challenging amid scrutiny on digital platforms.
  • School budget cuts could impact funding for Daybreak Health's services.

What makes Daybreak Health unique

  • Daybreak Health offers tailored mental health programs for high-risk student subpopulations.
  • The company partners with schools to provide comprehensive 12+ week treatment cycles.
  • Daybreak Health focuses on improving both mental health and academic performance of students.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Flexible Work Hours

Professional Development Budget

Stock Options

INACTIVE