Full-Time

Executive Support Engineer

Posted on 9/9/2024

Geico

Geico

10,001+ employees

Direct-to-consumer auto and home insurance

Financial Services

Senior

No H1B Sponsorship

Bethesda, MD, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Microsoft Azure
Requirements
  • Bachelor's degree in computer science, Information Systems, or equivalent education and work experience
  • At least 5 years' experience in Tech supporting Executives/C Suite
  • At least 5 years of professional experience with the Microsoft 365 Office Suite, Office for Mac, Microsoft Teams, Webex, Zoom, Slack, Active Directory, Windows, and Mac environments
  • Excellent verbal and written communication skills
  • Strong demonstrative problem-solving skills
  • Understanding of computing devices, operating systems, software installation and administration
  • Professional experience with VOIP, mobile technologies, and network environment
  • CompTIA Certifications: IT Fundamentals+, A+, Network+, Cloud+, Security+
  • Microsoft Certifications: Azure Fundamentals, MTA’s (Microsoft Technology Associate), Windows Operating Fundamentals, Networking Fundamentals, Security Fundamentals, and Programming Fundamentals
  • Apple Certifications: Apple Certified Support Professional, and Apple Certified IT Professional
  • Familiarity with cybersecurity best practices and data protection regulations.
Responsibilities
  • Provide prompt, high-quality technical support to ELT members, addressing hardware, software, and network issues.
  • Troubleshoot and resolve complex technical problems, ensuring minimal disruption to executive operations.
  • Set up and maintain laptops, mobile devices, and other peripherals for executives. (Microsoft Office and MaciOS, Webex, Zoom, Slack, VoIP/Equality, Microsoft Active Directory, Microsoft Azure, Azure DevOps, User identity and security access management, MFA support, AV (Webex boards, Zoom boards)
  • Support IT special projects, office moves, data recovery, hardware, software testing
  • Work closely with the Tech team to ensure seamless support and integration of executive technology needs.
  • Communicate technical information clearly and effectively to non-technical stakeholders.
  • Maintain a high level of professionalism and confidentiality.
  • Develop a strategic support plan and technology roadmap for our leadership team’s technology needs, including travel and other off-site engagements.
  • Manage and maintain executive IT equipment, ensuring it is up-to-date and functioning optimally.
  • Coordination and setup of all Audio-Visual (video conferencing, virtual meetings) requirements for all on-site and remote Senior Executive meetings.
  • Monitor and maintain executive software licenses and subscriptions.
  • Anticipate and address potential technical issues before they impact executives.
  • Conduct regular maintenance and updates on executive devices and office equipment.
  • Provide training and support on new technologies and tools as needed.
  • Maintain detailed records of support requests and resolutions.
  • Generate regular reports on support activities and identify trends or areas for improvement.
  • Document and update standard operating procedures related to executive support.

GEICO provides a range of insurance products, with a primary focus on auto insurance. The company sells policies directly to consumers, which allows them to offer lower rates by eliminating intermediaries like brokers. Customers can obtain quotes, manage their policies, and file claims through GEICO's user-friendly website. In addition to auto insurance, GEICO also covers motorcycles, ATVs, RVs, as well as home and renters insurance. What sets GEICO apart from its competitors is its strong online presence and memorable advertising campaigns that enhance brand recognition and customer loyalty. The goal of GEICO is to simplify the insurance process for its customers while providing competitive rates and comprehensive coverage options.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Tulsa, Oklahoma

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • GEICO's strong financial performance, as evidenced by its recent $1.78 billion profit in Q2, indicates robust business health and growth potential.
  • The company's new fan engagement platform with MLB could enhance brand visibility and customer engagement.
  • Recognition of military service members through awards highlights GEICO's commitment to community and social responsibility, potentially attracting a loyal customer base.

What critics are saying

  • Allegations of discriminatory practices and ongoing legal challenges could damage GEICO's reputation and lead to financial penalties.
  • The competitive landscape in the insurance industry, with strong players like State Farm and Progressive, requires continuous innovation to maintain market share.

What makes Geico unique

  • GEICO's direct-to-consumer model allows it to offer competitive rates by eliminating intermediaries, unlike many traditional insurance companies.
  • The company's extensive online presence and user-friendly website provide a seamless customer experience for managing policies and filing claims, setting it apart from competitors.
  • GEICO's memorable advertising campaigns have significantly boosted brand recognition and customer loyalty, a competitive edge in the crowded insurance market.

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