Technical Content Specialist

Initial Posting Date:

02/25/2025

Application Deadline:

03/21/2025

Agency:

Oregon Health Authority

Salary Range:

$5,052 - $7,640

Position Type:

Employee

Position Title:

Technical Content Specialist (Information Systems Specialist 4) 100% Remote

Job Description:

PLEASE NOTE: Resumes, cover letters and all other documents must all be uploaded at one time. When uploading a resume, please upload any other documents in the same area/field.

The job application, resume, and a cover letter are required for this posting and should address the skills in this section clearly. Applications without the required documentation will not move forward in the selection process.

The Office of Information Service’s mission is to deliver technology solutions and services that support Oregon Health Authority in helping Oregonians achieve health, well-being, and independence.

The Oregon Health Authority has a fantastic opportunity for a Technical Content Specialist to join an excellent team and work to advance their IT career.  This posting will be used to fill two positions.

The Oregon Health Authority is committed to:

• Eliminating health inequities in Oregon by 2030
• Becoming an anti-racist organization
• Developing and promoting culturally and linguistically appropriate programs, and
• Developing and retaining a diverse, inclusive, and equitable workforce that represents the diversity, cultures, strengths, and values of the people of Oregon.
• Click here to learn more about OHA’s mission, vision and core values.

This is a full-time permanent opportunity for anyone to apply. This is a classified position and is represented by a union.

What you will do!

The Technical Content Specialist is a dynamic role responsible for crafting clear, user-friendly e-learning content, developing engaging multimedia training materials, and collaborating across teams to effectively communicate complex technical concepts. This position ensures that technical documentation and training resources align with organizational goals and evolving technologies. Key tasks include technical writing, designing interactive e-learning experiences, and creating multimedia content such as graphics, videos, and animations to enhance learning engagement.

Success in this role hinges on collaboration with subject matter experts, IT teams, and organizational leaders to gather insights and maintain up-to-date, high-quality learning materials. The Technical Content Specialist leverages expertise in e-learning platforms and multimedia tools to deliver compelling educational content while fostering strong relationships to support organizational objectives and drive innovation in IT training and communication.

What's in it for you?

• Medical, vision, and dental benefits
• 11 paid holidays
• 8 hours of vacation per month
• 8 hours of sick leave per month, eligible to be used as accrued.
• 24 hours of personal business leave per fiscal year, eligible to be used after 6 months of service.
• Pension and retirement programs 
• Opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF)
• Continuous growth and development opportunities
• Opportunities to serve your community and make an impact through meaningful work.
• A healthy work/life balance, including fulltime remote options as well.

What we are looking for:

MINIMUM QUALIFICATIONS: Information Systems Specialist 4


(a) Three (3) years of information systems experience in:
(Direct computer technical support and creating technical documentation);

OR


(b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;
AND
one (1) year of information systems experience in:
(Direct computer technical support and creating technical documentation).
 

Working Conditions

Position may require periodic travel throughout the state. At times, weekend and evening work will be necessary to meet customer demands and department deadlines.

While performing the duties of this job, you will be in an open landscape environment and may be exposed to the sounds and activity of those working around you. These conditions may be in high traffic areas with moderate to loud noises and frequent interruptions. This position requires the ability to work on multiple tasks simultaneously, sometimes within short time frames. Position may require periodic travel throughout the state.

At times, weekend and evening work will be necessary to meet customer demands and department deadlines. It may require long hours with night and weekend work and occasional travel.  The location of this position is in an office, cubicle and/or an agreed upon remote work environment with significant use of a computer and video conferencing.

Desired Attributes:

• Ability to follow instructions: Workday job application must be filled out, a cover letter and resume attached which specifically address the minimum and additional requirements of this position

• Experience creating professional video content

• Experience creating E-Learning content

• Experience with storyboards, scripts, audio recording, video recording, editing

• Ability to keep up to date with industry standards and changes

• Experience Using:

• Adobe Premier/Camtasia
• Adobe Photoshop
• Adobe Audition
• Articulate 360 – Storyline
• Vyond

• Ability to collaborate effectively with all business groups and subject matter experts

• Experience in information technology and systems processes

• Highly skilled in communicating effectively in writing, orally, and through presentations, technical concepts and ideas to non-technical managers, other staff, and other OIS customers

• Effectively manage time across competing priorities

• Experience writing technical documents and/or instructional manuals for operations and users

• Experience managing short-term and long-term production goals 

How to Apply

• Complete the online application
• Complete questionnaire
• Attach a resume
• Attach a cover letter of no more than two pages addressing the “What we are looking for?” section including required and preferred skills.

Attention current State of Oregon employees:

To apply for posted positions, please close this window, and log into your Workday account and apply through the career worklet.

To apply as a job rotation/developmental candidate, you must be currently employed by the State of Oregon (this includes regular status employees, who have completed trial service, as well as limited duration employees).

Help Your Application Rise to the Top!

Your candidate profile and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, making you the best candidate for the position. Submissions will be screened for consistency of information and communication skills at the professional level (attention to detail, spelling, grammar, etc.).

• This posting closes at 11:59 PM on the close date listed.
• Workday will timeout after 15 minutes of inactivity.
• Workday performs best in Google Chrome.
• You must have a valid email address to apply.
• Check both your email and Workday account for updates regarding this recruitment.
• Please print or save a copy of this announcement. You will not have access to it once the posting closes.

Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. If you meet the minimum qualifications for the position, and are the successful candidate, you may qualify for work out of class. For further information, please visit the Pay Equity Project homepage.

Questions/Need Help?

If you need assistance to participate in the application process, including an accommodation request under the American with Disabilities Act contact: Uma Abdullahi at [email protected]  

TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900. For technical support, please call toll free 1-855-524-5627, for customer service assistance.

Additional Information

• Please monitor your Workday account to view all communication regarding your application. You must have a valid e-mail address to apply.
• Background Check: If you are offered employment, your offer will be contingent upon the positive outcome of an abuse check, criminal records check and driving records check.  The information will be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
• Visa Sponsorship: We do not offer VISA sponsorships or transfers currently. You will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States within three days of hire.
• Please attach only the documents that are related to the position. Additional documents that are attached will not be reviewed.

Affirmative Action and Equal Opportunity

The Oregon Health Authority is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or any other protected class under state or federal law. In addition, we do not discriminate, or screen applicants based on current or past compensation. To learn more about OHA’s mission, vision, and core values, click here.

The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity.

 Agency – OHAAOOIS

More information about the Office of Information Services and current job opportunities can be found at  https://www.oregon.gov/oha/FOD/OIS/”?