Location: Waltham (hybrid)
NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience.
Simply put, wherever you find small businesses, you’ll find NEXT.
Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in.
We’re looking for an unstoppable contract Information Systems Engineer to join our team. This role will support the Information Systems team by designing, testing, and implementing configuration-based solutions in Talkdesk and other applications. This position will also do analysis of our application usage, and discover new ways to optimize our end-user productivity. If you’re excited to open up new applications and build practical solutions with immediate impact - we’d love to talk to you!
What you’ll do:
- Plan, design and implement cloud based contact centerIVR
- Plan, design and implement cloud based contact virtual agent
- Work closely with engineering teams to design and develop api integration with backend systems to provide a customized contact center experience for callers
- Work closely with the insurance operations teams and act as information systems business partners in order achieve the company goals and needs
- Manage projects and enhancements requests including prioritization, work plans, risk management, etc.
- Define insurance operations processes that can be automated and lead the automation development and implementation phases
- Train end-users on how to work with the existing applications
- Support other business systems including Zendesk as time permits
What we need:
- Bachelor’s degree in Industrial Engineering, Information Systems, Computer Science, or related field or 2+ years hands-on experience in designing and implementing cloud based contact centers
- 2+ years’ experience with Talkdesk configuration and administration or equivalent platform such as InContact, Five 9, Genesys
- Demonstrated ability to learn and create a deep and clear understanding of the business process
- Excellent time management, efficiency, and prioritization skills
- Excellent social skills, build consensus and form trusting relationships with external and internal stakeholders
- Fluent English, both written and spoken
- Attention to detail and excellent follow-up skills
- Experience working with remote teams
- Positive, make-it-happen attitude
Unstoppable Qualities:
- Experience with Zendesk configuration
- Experience in API and systems integrations
- Previous SQL experience is a nice to have
The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. NEXT employees are eligible to participate in our equity incentive program and will also receive our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.
US hourly range for this full-time position:
$25—$35 USD
Don’t meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
One of our core values is ’Play as a Team’; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Next’s policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
