Full-Time

Contact Center Solutions Engineer

Next Insurance

Next Insurance

501-1,000 employees

Tailored, affordable insurance for self-employed businesses.

Consumer Goods

$25 - $35hourly

Equity

Junior

Cambridge, MA, USA

Required Skills
Zendesk
Requirements
  • Bachelor's degree in Industrial Engineering, Information Systems, Computer Science, or related field or 2+ years hands-on experience in designing and implementing cloud based contact centers
  • 2+ years' experience with Talkdesk configuration and administration or equivalent platform such as InContact, Five 9, Genesys
  • Demonstrated ability to learn and create a deep and clear understanding of the business process
  • Excellent time management, efficiency, and prioritization skills
  • Excellent social skills, build consensus and form trusting relationships with external and internal stakeholders
  • Fluent English, both written and spoken
  • Attention to detail and excellent follow-up skills
  • Experience working with remote teams
  • Positive, make-it-happen attitude
Responsibilities
  • Plan, design and implement cloud based contact centerIVR
  • Plan, design and implement cloud based contact virtual agent
  • Work closely with engineering teams to design and develop api integration with backend systems to provide a customized contact center experience for callers
  • Work closely with the insurance operations teams and act as information systems business partners in order achieve the company goals and needs
  • Manage projects and enhancements requests including prioritization, work plans, risk management, etc.
  • Define insurance operations processes that can be automated and lead the automation development and implementation phases
  • Train end-users on how to work with the existing applications
  • Support other business systems including Zendesk as time permits

Next Insurance is a company that is highly dedicated to the self-employed, offering tailored, affordable, and simple insurance solutions that cater to the evolving needs of business owners. Their competitive advantage lies in their comprehensive range of seven different insurance policies, allowing businesses to design coverage that fits their unique needs, from general liability to commercial auto insurance. With a culture that encourages smart risk-taking and growth, Next Insurance not only provides essential protection for businesses but also supports them in their journey to success.

Company Stage

Series F

Total Funding

$1.2B

Headquarters

Palo Alto, California

Founded

2015

Growth & Insights
Headcount

6 month growth

2%

1 year growth

7%

2 year growth

-10%