Why Charlie Health?
Young people across the nation are grappling with a mental health crisis characterized by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. Individuals who seek support are met by geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.
At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated peer groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among young people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.
Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.
About the Role
Our workforce is expanding rapidly and is subject to complex personnel file demands due to multiple states served and a general high level of scrutiny by state agencies. The Clinician Experience Specialist manages all aspects of the personnel file process from beginning to end of the employee life cycle, working with multiple departments to assure that files are complete and ready for inspection at any time. The Clinician Experience Specialist will be responsible for ensuring the following:
Responsibilities
- Manages personnel file activity at all stages, from pre-employment to post-departure, including assembling, maintaining, and deactivating files as required.
- Support Clinical training efforts, learning the intricacies of your defined Onboarding Cohorts’ roles and responsibilities so you can assist as they come up to speed.
- Assists new hires with completing all necessary steps required to complete Charlie Health’s rigorous Clinical onboarding process, stepping in to provide additional direct training and support directly as needed.
- Maintains regular contact with new hires via all available channels, including email, phone and text.
- Assures that all regulatory requirements are met including:
- Complete background checks at hire and as required, including fingerprinting and state registry checks.
- Assure job descriptions are accurate and present in each file, with all required signatures completed.
- Ensuring complete health screening, medical testing, and immunizations are completed for employees per state and Joint Commission requirements.
- Verification of required credentials, education, and experience for all new employees
- Documentation of all trainings required by external agencies, both at hire and ongoing
- Completion of initial and periodic competency assessments for all client facing staff
- Works seamlessly with recruiting, onboarding, leadership, regulatory and HR operations departments to keep them apprised of new hire progress and performance.
- Conducts periodic audits of employee file data for timeliness and completeness.
- Maintains strict confidentiality when managing sensitive employee and contractor information.
- Escalates issues promptly and with diplomacy and discretion.
- Cultivates positive interpersonal relationships with clinical and administrative leadership as well as external partners.
- Other duties as assigned.
Qualifications
- Bachelor’s Degree required or equivalent in experience
- 1 year of HR onboarding administration or training experience required
- HR experience in a healthcare setting is highly desirable
- Excellent verbal and written communication skills
- Ability to maintain strict confidentiality
- Detail-oriented
- Outside the box thinker; excellent at problem solving
- Microsoft Office proficiency
- Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
- Ability to energize, communicate, and build rapport at all levels within an organization
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
Note: We are not currently considering applicants in CA, CO, NY, and WA for this position. #LI-remote
Our Values
- Connection
- Care deeply
- We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
- Inspire hope
- We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
- Congruence
- Stay curious
- We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
- Heed the evidence
- Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
- Commitment
- Act with urgency
- We work as swiftly as possible. The mental health crisis is relentless, and so are we.
- Don’t give up
- Our clients don’t give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
