Area Director of Human Resources

Responsibilities:

• Responsibilities:
• Provide for impartial treatment to all employee's through proper personnel practices and employment policies throughout organization.
• Ensure recruitment of the most qualified exempt applicants through proper administration of the employment function.  This includes knowledge of pre-employment laws such as EEO/AAP/ADA/Immigration.
• Maintains a professional and ethical image for all staff members within the organization.
• Protect the "owners" from any employee litigation.
• Provides the tools to ensure team member satisfaction through training, such as orientation, technical skills training, management development training and interpersonal skills training.
• Directs and administers employee relations to facilitate employee morale.
• Directs wage and salary program to attract and retain qualified personnel at designated properties.
• Function as a key member of the company’s management team.
 
• Performance Standards: The effectiveness of the Area Director of Human Resources will be measured by the achievement of the following goals
• Meet planned employee turnover goals as stated in Mission Statement from prior year and measured by Turn-over Report at designated hotel(s).
• The timely achievement of specific action plans detailed in Annual Goals and Actions Worksheet.
• Effective implementation of company HR policy and procedures at designated properties as measured by the Performance Appraisal system.
• Written reports including regional responsibilities, benefits, compensation, employment, employee relations, Training, and Miscellaneous.
• Keep designated hotel in compliance with all EEO/AAP/ADA/FMLA/INS/OSHA, Etc.  regulations.


Essential Duties and Responsibilities: The Area Director of Human Resources duties are detailed in general below.
• Guest Satisfaction
• Assist in the enhancement or revenue achievement and raising quality survey scores by following effective selection, orientation and training practices.
• Improve quality and service scores by ensuring prescribed training procedures are followed at each property.
• Assist in the development and implementation of incentive programs for team members that reinforce guest satisfaction and product quality.
 
• Leadership/Employees
• Interview prospective exempt employees at designated hotels.
• Direct orientation process for new team members at designated hotels.
• Improve team member communications by proper use of "Interaction Management" and formal counseling and progressive disciplinary procedures.
• Ensure that all policies are applied fairly and consistently to all team members.
• Ensure all team members receive their appropriate skills training.


• Operational
• Comply with recruitment costs by following proper selection procedures.
• Oversee appraisal process which will be a tool for improving morale and productivity.
• Ensure compliance to all government regulations Federal and state - unemployment, FMLA, ADA, Insurance, EEO-1 Report, OSHA log, and mandated posters.
• Review and implement the company standards, policies and procedures communicated through the "Action Bulletin".
• Participate in appropriate company and franchise training and certification processes.
• Appropriately manage/monitor unemployment compensation in conjunction with third party representation.  Manage worker's compensation cases.
• Provide training, advice and guidance to management staff on employee relations issues.
• Approve and review all terminations, conduct, exit interviews and arbitrate management complaints.
• Investigate and respond appropriately to all discrimination complaints.
• Oversees OSHA recordkeeping.
• Manage all aspects of HR administration calendar.


• Sales and Marketing
• Champion merchandising of benefits.
• Maintain community visibility through participation in job fairs, professional organizations.
 
• Financial
• Ensure survey completion.  Assist with recommendation to remain competitive in appropriate markets.
• Ensure budget adherence in area of benefits, training, recruitment and employee relations.


• Other
• Other special assignments as requested by General Manager and Corporate Human Resources Department.
• Actively participate in corporate sponsored programs.

Required Skills and Experience:

• Bachelor’s Degree in Human Resources or related field or equivalent experience required. Masters degree a plus.
• SHRM-CP, SHRM-SCP, PHR or SPHR preferred.
• Three+ years of Hotel Human Resource experience required.
• Strong preference for experience in a hospitality or service industry.
• Must have strong organizational & communication skills, and a professional presence.
• Must have a solid business focus in addition to effective interpersonal skills.
• Physical Requirements: Ability to lift, push, and pull up to 20 pounds on an occasional basis.

Benefits

• Well-Being Benefits:
• Health Insurance
• Dental & Vision Insurance
• Short & Long Term Disability
• Vacation Policy


• Long Term Planning:
• 401(k) Retirement Program
• Paid Life Insurance
• Tuition Reimbursement


• Team Member Programs:
• Our Big 3 Mission Statement Leaders of the Month/Year
• Annual Performance Appraisals and Wage Increase Opportunities
• Annual Team Member Banquets
• Annual Team Member Engagement Survey
• Discounted Room Rates for Team Members, Family and Friends
• Complimentary Room Stays
• Incentive Eligible
• Weekly Pay