Branch Manager

Overview

The Branch Manager will drive a best in class branch experience for customers and employees by leading, coaching and managing in 5 primary areas of responsibility: customer engagement/sales execution, service execution, operational excellence, leadership and management. With a deep understanding of the Renasant Bank customer engagement model, you spend time mentoring and inspiring team members all while serving as a role model for your team and strengthening the community in which you serve. As a result of the Branch Manager leadership and coaching, the branch is expected to exceed all sales, service and operational goals by executing service, sales and marketing strategies for the branch.  The Branch Manager is accountable for growth goals set by market opportunity and will effectively partner with market leaders to serve the lending needs of small business and consumer customers.  Market opportunity may drive a greater dedication to the business lending needs with expectation to achieve lending goal.

RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER

Responsibilities

• Ensure best in class customer experience by implementing, coaching and developing branch teammates on our service excellence standards
• Implement Understanding You Customer Engagement model consistently through coaching, role modeling, and developing branch teammates
• Achieve consistent and balanced branch results in deposit growth, loan growth through referrals, branch income and noninterest expense management and the sale of other bank products and services
• Maximize sales opportunities by developing new business and maintaining existing relationships, including business development calls and representing the bank at community and customer events
• Hold individuals and team accountable to achievement of their sales, service and operations objectives to include individual loan growth goals when applicable
• Create a daily individual and branch/team level focus on deepening customer relationships and consistent execution of service standards, customer retention, etc.
• May be responsible for the development of small business and consumer loans (i.e. management of customers through the loan process from origination to closing) as well  as effective overall portfolio management for an individual book of business
• Carry ultimate responsibility for all operational functions and procedures for the branch, including but not limited to retail processes, audit matters and retail documentation, and when applicable, may supervise an assistant branch manager who will oversee these responsibilities, and engaging and communication with the Retail Branch Administrators, among others
• Maintain a culture of risk management, including but not limited to managing operational losses, controllable losses and controllable expenses for the branch
• Manage branch team, including but not limited to hiring, scheduling, coaching, discipline, performance development (or improvement), identifying and scheduling learning and development opportunities aligned with core values and behaviors
• Serve as a backup to the internal customer needs as branch staffing requires
• May supervise one or more individuals who supervise other employees and/or processes in the branch and/or have oversight for multiple branches
• Responsible for facility management, including but not limited to maintenance needs and security, opening and closing procedures
• Perform other related duties as assigned

Qualifications

• High school diploma or equivalent.  College education preferred, but not required
• Minimum of 3 years of retail banking experience, or comparable experience deemed transferable
• Minimum of 2 years of leadership/coaching experience and successful personal sales experience in a customer facing role
• Minimum of 1 year business development experience preferred
• If branch has a lending growth goal in excess of $500,000:
  • Minimum of 3 years of direct lending experience including small business and consumer lending product or equivalent experience working in a credit related function and;
  • Demonstrated ability to read, analyze and interpret balance sheets and income statements
• Effective written and verbal communication skills
• Ability to solve problems and make decisions quickly and effectively to positively impact the business and the customer experience
• Ability to manage a diverse team with a strong sense of teamwork; ability to work cooperatively in a team environment as well as partner with other lines of business
• Attention to detail with strong record of accuracy in handling of transactions
• Comfortable using a variety of technology software products to process transactions
• Strong analytical skills and attention to detail with strong record of accuracy in handling of transactions
• Ability to effectively handle multiple priorities and adapt effectively as business needs and pace changes
• Proven time management and organizational skills, ability to effectively handle multiple  priorities and adapt effectively as business needs and pace changes
• Ability to travel for business development and market meetings, as well as travel required for training and development opportunities

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment 

The Bank’s professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank’s employees, customers, and assets.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word “May”.

This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties.  Other duties may be assigned as needs arise.  Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.