Full-Time

Broker Services Associate

PURE Insurance

PURE Insurance

501-1,000 employees

High-net-worth property and casualty insurer

Compensation Overview

$50k/yr

Scottsdale, AZ, USA

Hybrid

Three days in the Scottsdale office and two days remote per week.

Category
Customer Experience & Support (1)
Required Skills
Customer Service

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Requirements
  • Ability to use a computer and switch between multiple applications to complete tasks.
  • Ability to remember details, prioritize competing tasks, and think critically to solve problems.
  • Ability to communicate clearly by phone and in writing.
  • Ability to work a 40-hour week and an assigned shift after training.
Responsibilities
  • Respond quickly to broker inquiries by phone or email.
  • Provide accurate support for billing inquiries, policy changes, and renewal inquiries.
  • Complete different daily assignments and participate in professional development activities.

PURE Insurance is a high-net-worth property and casualty insurer in the United States, organized as a member-owned reciprocal exchange. It serves financially successful families with customizable coverage for luxury homes and valuable items like jewelry, art, and watercraft, plus extras such as cyber and fraud protection. The policyholders are the owners, and PURE Risk Management, LLC runs daily operations for a fee, with the company earning most of its revenue from those management fees. Its goal is to price premiums based on actual risk, reduce conflicts of interest, and help protect and preserve wealth through proactive risk management, while remaining independent within the Tokio Marine group.

Company Size

501-1,000

Company Stage

Debt Financing

Total Funding

$105M

Headquarters

White Plains, New York

Founded

2006

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Simplify Jobs

Simplify's Take

What believers are saying

  • PURE allocated $50 million to members on May 26, 2026, signaling profitable 2025 underwriting.
  • AM Best affirmed PURE’s A rating on July 29, 2026, preserving broker confidence.
  • PURE crossed $3 billion in total premium under management in April 2026.

What critics are saying

  • Massachusetts policyholders sued PURE again in 2025 over fire-loss handling and claw-back tactics.
  • Chubb, AIG Private Client Select, Cincinnati, and Berkley One intensify pricing pressure in HNW homes.
  • Wildfire and cyber losses can erase member allocations quickly, forcing tighter underwriting or exit.

What makes PURE Insurance unique

  • PURE’s member-owned reciprocal structure aligns policyholders and underwriting, unlike broker-driven rivals.
  • Tokio Marine bought PURE in February 2020, giving it deep capital and reinsurance access.
  • FM’s July 10, 2026 partnership adds engineering-led loss prevention for wildfire-exposed high-value homes.

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Benefits

Hybrid Work Options

Company News

FM
Jul 10th, 2026
FM and PURE Insurance partner to strengthen loss prevention for high-value homes.

FM and PURE Insurance partner to strengthen loss prevention for high-value homes. Publish Date - 10 July 2026 Through the partnership, FM will bring its engineering expertise and leading research capabilities to help PURE members increase resilience and enhance property protection Johnston, R.I., and White Plains, N.Y., July 10, 2026 - FM, a leading commercial property insurer known for its science- and engineering-led approach to risk management, and PURE Insurance (PURE), the reciprocal insurer exclusively serving high-net-worth families across the United States and Canada, today announced a strategic partnership, expanding FM's leading loss prevention capabilities to protect high-value residential homes. The partnership establishes a long-term collaboration to bring FM's research, engineering and loss prevention expertise to PURE members to help build resilience in their properties. It also includes a risk-sharing reinsurance agreement under which FM will share in PURE's underwriting results. Together, the companies will focus on developing new ways to help high-value homeowners better understand risk, strengthen resilience and prevent loss. Initial efforts will address the most complex homeowner risks - including wildfire-exposed properties - against which FM has helped its clients protect for decades. "We chose the PURE team as our partners as we enter this space because they share the belief that the majority of property loss is preventable through stronger understanding of risk and close collaboration with clients," said Malcolm Roberts, chairman and chief executive officer of FM. "With FM's engineering expertise, leading research capabilities and nearly two centuries of helping clients mitigate risk and build resilience, we see a unique opportunity to partner with PURE and bring that same approach to its members." "PURE has long believed that helping members identify and mitigate risk is one of the most important services we provide," said Martin Leitch, chief executive officer of PURE Insurance. "FM has demonstrated, at scale, that a science- and engineering-led approach can materially reduce risk. We believe these same capabilities can be applied to high-value homes in ways that will lower the cost of risk for PURE members, and give us greater confidence in how we assess and manage risk, which should allow us to responsibly expand the membership over time, including insuring certain risks that we might approach more cautiously today." The partnership reflects strong alignment of purpose between the two organizations, both of which are structured to prioritize the long-term interests of their clients and members and believe proactive loss prevention is key to lowering the cost of risk. Leitch added: "By combining our strengths, we believe we will make a meaningful difference for families by helping them better protect their homes and prevent loss for years to come." About FM Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world's largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection. Follow FM on LinkedIn, Instagram and Facebook. Visit its newsroom for updates on FM, and listen to its podcast, Sound Policy, on Spotify or Apple Podcasts. About PURE Insurance Privilege Underwriters Reciprocal Exchange (PURE) is dedicated to creating an exceptional experience for responsible high-net-worth families, providing customizable coverage for high-value homes, automobiles, jewelry, art, personal liability, watercraft, flood, fraud and cybercrime. PURE's low cost of capital, careful member selection and proactive risk management all contribute to highly competitive rates and a Financial Strength Rating of "A (Excellent)" from A.M. Best. Over the past decade, PURE has grown written premium at a compound annual rate of 18 percent and now serves more than 120,000 members across the U.S. and Canada. PURE and its affiliates are part of the Tokio Marine Group. For more information, visit pureinsurance.com or follow PURE on LinkedIn.

PURE Insurance
Apr 12th, 2026
The rising risk of cybercrime.

The rising risk of cybercrime. PURE Staff April 12, 2026 Cybercrime continues to make headlines, with attacks growing more frequent and sophisticated. While cyber risk isn't new, the way it shows up in its everyday lives is changing. As the risk continues to change, Pure Situation Room continue to adapt its coverage to meet it thoughtfully. Later this year, Pure Situation Room will be launching several new protections as part of its cyber and fraud policy. Auto cyber attacks. Coverage coming soon Cars have become "computers on wheels." Modern vehicles run on hundreds of millions of lines of code, controlling everything from steering and braking to collision avoidance and infotainment systems. As vehicles become more software-driven, cybersecurity is increasingly a safety issue and not just a technology concern. Recent studies have uncovered vulnerabilities in connected vehicle systems that allowed remote unlocking, starting and even tracking of certain vehicles. As connectivity expands, so does the potential for unauthorized access - whether to disrupt functionality, disable systems, demand payment, steal the vehicle or access data and property stored inside. While still an emerging threat, this risk is a natural byproduct of increased connectivity and software complexity. Consumer sentiment reflects this reality. Fewer than one in five connected car drivers say they are very confident their vehicle is protected from cyber threats, and most express concern that an attack could compromise safety. For many, cybersecurity is becoming a factor in vehicle purchasing decisions. PURE's cyber coverage can help pay to restore vehicle software corrupted by a cyber attack or unauthorized access and reimburse related costs, such as towing and alternative transportation, while repairs are completed. Cyberbullying. Coverage coming soon From group chats to social media, online spaces are central to how young people communicate, but they also carry real risk. Nearly nine in ten teenagers report experiencing cyberbullying, with effects that can extend well beyond the screen. In serious cases, incidents may require counseling, legal guidance or even a change of school, creating emotional strain and unexpected costs. If your child is affected by cyberbullying, PURE's cyber coverage can help reimburse expenses related to therapy, relocation or school enrollment, temporary private tutoring, online privacy protection and tools to help prevent further harassment. In addition to these enhancements, its fraud and cyber coverage continues to protect against a broad range of risks - even some that other insurers are excluding. Widespread cyber attacks. Coverage that's here to stay Widespread cyber attacks continue to expose the personal data of millions of consumers each year, yet many policies now limit or exclude coverage for events that affect large numbers of policyholders. Individuals often learn months after the incident that their information was compromised, sometimes only after fraudulent charges, damaged credit or other misuse appears. PURE's cyber coverage continues to provide reimbursement for widespread cyber attacks.[1] A small investment in long-term protection. Today, only 43% of members have fraud and cyber coverage, leaving more than half without protection for this growing risk. If you do not currently carry this coverage, Pure Situation Room encourage you to speak with your broker to learn more. [1. Coverage for widespread cyber attacks related to an act of war may be excluded. Refer to the policy language for the precise coverage offered.]

PR Newswire
May 1st, 2025
Pure Insurance Shares 2024 Report To Members

Demonstrates the high net worth insurer's commitment to its membership and service excellence.Highlights steady growth in membership size, direct written premiums and surplus.WHITE PLAINS, N.Y., May 1, 2025 /PRNewswire/ -- Privilege Underwriters Reciprocal Exchange (PURE), the policyholder-owned insurer designed for successful, responsible homeowners, announces the release of its 2024 Report to Members. The report highlights how the insurer is helping its members avoid some of the most frequent and disruptive causes of loss—water and electrical fires; shares a sneak peek into several new flood coverage solutions coming later this year; and details PURE's reaffirmed commitments to its membership."Through every interaction, we strive to create a member experience so compelling members never want to leave—we want them to love their insurance," says PURE CEO, Martin Leitch, in his letter to members. "Most people don't think of insurance as something to love, but we believe that when done right, it can be."Some key highlights from the report:Expanded efforts to help members avoid losses. In 2024, PURE launched several loss prevention programs aimed at helping its members avoid certain preventable claims. Preventing electrical fires : PURE partnered with Whisker Labs to provide eligible members with Ting, a smart plug-in sensor that helps detect electrical hazards. Today, more than 30,000 members have Ting installed in their homes and nearly 150 electrical issues that could have resulted in a fire have been detected and mitigated.Preventing water damage : PURE has introduced several programs aimed at preventing water damage, including providing proven loss prevention technology, like LeakBot and Flume ™ sensors, to members and more recently introducing the PURE Watertight Home Check ™ .In 2024, PURE launched several loss prevention programs aimed at helping its members avoid certain preventable claims.Together with the proactive efforts of a highly responsible membership, total claims count was down more than 10% year-over-year with an even greater decline in home fire losses (down 37%) and water damage claims (down 24%).Expanded geographic footprint

PURE Insurance
Apr 30th, 2025
PURE Insurance Shares 2024 Report to Members

Preventing electrical fires: PURE partnered with Whisker Labs to provide eligible members with Ting, a smart plug-in sensor that helps detect electrical hazards.

PR Newswire
Apr 3rd, 2024
Pure Specialty Exchange Expands Its High Value Homeowners Coverage Into Western States

WHITE PLAINS, N.Y., April 3, 2024 /PRNewswire/ -- PURE Specialty Exchange (PSE), the specialty surplus lines insurance carrier dedicated to providing PURE members and other responsible, high net worth families with solutions for their complex exposures has expanded its High Value Homeowners coverage to 6 additional states, including Arizona, Colorado, Hawaii, Montana, Utah and Wyoming. The product is designed for homes in coastal and wildfire exposed areas, as well as short-term rentals and other challenging risk profiles, requiring up to $50M in coverage that do not qualify for coverage with an admitted insurer.As carriers are reducing capacity or closing for new business in these challenging areas, the need for non-admitted solutions has been amplified."Sometimes PURE members buy and build in areas that are exposed to catastrophes like wildfires and hurricanes. They might choose to rent out their homes on a short-term or seasonal basis when not in use," said Bryan Luker, VP, Program Manager. "Whatever the case, if the risk profile falls outside of PURE's appetite, this expansion allows us to provide a solution and demonstrates our commitment to the membership, even when many other markets would decline to offer coverage."PSE is a reciprocal exchange in which:Members (policyholders) help efficiently grow the carrier's surplus through surplus contributions (a small fee that is paid in addition to their premium). This helps reduce PSE's cost of capital and resulting premiums over time.Members appoint an Attorney-in-Fact to manage day-to-day insurance operations. PSE's Attorney-in-Fact is PURE Specialty Risk Management, LLC.Underwriting profits or other surplus gains may be allocated to Member Savings Accounts held in the name of each active member.Additionally, members have access to the same claims, risk management, Member Advocate and service resources as PURE