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Co-Manager of Operations
Confirmed live in the last 24 hours
San Jose, CA, USA
Experience Level
Desired Skills
Customer Service
  • Minimum 21 years of age
  • Minimum 2 years of experience supervising training, quality and customer service in retail
  • Microsoft Office skills in Word, Excel and Outlook
  • Experience with significant P&L responsibility
  • Strong knowledge of retail technology platforms and systems
  • Must possess strong analytical skills to assess data, facts and figures used to develop strategies designed to improve the business
  • Oversee and execute all initiatives as outlined on the master calendar
  • Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team
  • Work with cross-divisional teams to build consensus on strategic objectives, goals and operational plan
  • Ensure store is audit compliant and achieves acceptable scores
  • Ensure operations team achieves store's shrink goal
  • Establish and implement operational policies, standards and procedures for retail staff
  • Ensures compliance with all safety and security policies and procedures within retail stores
  • Communicates, works closely and successfully collaborates with other Co-Managers to achieve the organization's goals
  • Partner with the MedMen Human Resources team in the following HR functions:
  • Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance and volume tier
  • Train managers and employees in expected operational standards using appropriate tools such as SOP's, compliance audits, MMM and policy and procedures
  • Set up training calendar and ensure associate onboarding and new hire training is complete
  • Ensure continuous training and development with team members through modules, quizzes, tracking and video content that results in consistency across all stores
  • Write and deliver on team members' performance in partnership with GM to determine succession plans and build bench strength
  • Performance manage and coach team members on poor performance and violation of company and compliance policies in partnership of GM and HRBP
  • Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the store
Desired Qualifications
  • Master of Business Administration (MBA) or operations management or related field
  • Store Management experience
  • Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a huge plus
  • Dispensary-related experience a plus.Provide exemplary customer service and represent the business with pride

1,001-5,000 employees

Cannabis dispernsaries and delivery service
Company Overview
MedMen's mission is o provide high-quality cannabis to all through an unparalleled experience, education, and transparency.