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Sr. Enterprise Client Success Manager
Confirmed live in the last 24 hours
Experience Level
Desired Skills
  • Passionate about driving results and growing a business
  • Super-positive and empathetic: you see the best in people and know how to bring it out
  • A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment
  • Intellectually curious and looking to develop and grow provider and user success
  • Motivated self-starter with problem solving and issue resolution skills
  • 5-6 years professional experience of Client Success or Account Management
  • Experience managing large accounts with executive relationships
  • Strong outcome focus and goal orientation
  • Excellent project management capabilities - large projects are delivered on time and are fully aligned with desired outcomes and deliverables
  • Stellar communication and interpersonal skills
  • Some travel may be required
  • Strong attention to detail, highly organized, and a quick, curious learner
  • Ability to think on your feet and thrive in a dynamic, start-up environment
  • Humility. You believe in treating all people with dignity and respect, regardless of title or tenure
  • Account ownership - You are the quarterback and central point of contact, internally and externally, for your clients
  • Build relationships with your assigned clients through regular calls, performance reviews and daily engagement
  • Improve your clients' performance on Zocdoc via proactively identifying optimization opportunities and project manage them to completion
  • Support provider and business growth in close collaboration with your Account Executive
  • Create success plans for your clients and document client progress toward established goals and results
  • Own monthly reporting for all clients and translate their performance data into meaningful and actionable next steps
  • Address escalating client issues with speed and urgency
  • Track and achieve your personal performance against KPIs by utilizing Salesforce and Tableau dashboards
Company Overview
Zocdoc is a technology company that provides better healthcare experience for millions of patients every month.