Production Support Engineer

Production Support Engineer - Leading Investment Bank

A highly respected investment bank requires a Production Support Engineer.

As a Production Support Engineer, you will be responsible for managing production services, including end-user support, systems monitoring, incident and problem management, and event management. You will work closely with development teams, business units, and other technology teams to provide governance and control around the production environment. Your expertise in diagnosing and resolving application issues, coupled with your ability to drive process improvements and implement automation, will be critical in ensuring the stability and efficiency of our systems.

Primary Responsibilities:

• Handle production management services including end user support, systems monitoring, incident management and problem management, plant management and event management.
• Build extensive business and application knowledge required for supporting client facing applications.
• Diagnose and resolve application issues to ensure optimal performance and usability.
• Identify and implement automation to reduce toil, improve efficiency and eliminate customer impact.
• Provide root cause analysis with recommendations for improvements.
• Configure application monitors using industry standard monitoring tools.
• Interface with clients and other technology teams to provide governance and control around the production environment.
• Manage / Drive outage calls and significant incidents; coordinate communications within a trade floor environment.
• Act as a primary escalation/communication point between Application development teams and Business Units.
• Initiate, grow and shape processes, procedures and strategies to make the team more efficient.

Required Skills:

• Technical Proficiency: Strong Linux/Unix skills with deep knowledge of debugging, analytical, and problem-solving techniques.
• System Knowledge: Experience with highly distributed, high availability, fault-tolerant systems, and a deep understanding of database concepts, SQL queries, and database performance tuning.
• Monitoring & Scheduling: Proficiency in using application monitoring/alerting tools (e.g., Splunk, Elastic Search, Prometheus, Grafana) and understanding of scheduling tools (e.g., Autosys, Control M).
• Scripting Skills: Ideally, some experience with scripting languages such as Python, Perl, or Shell.
• Financial Services Experience: Previous experience working in financial services or with financial products is highly desirable.