Business Operations and Strategic Programs Manager

Business Operations and Strategic Programs Manager

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:

HPE Customer Innovation Centres are strategic sales assets that provide clients, partners, and account teams the opportunity to explore a customer’s strategic business initiatives and learn how Hewlett Packard Enterprise is uniquely positioned to deliver business outcomes aligned to their industry and enterprise.
 
The role of a Business Operations and Strategic Programs Manager is highly specialised and requires advance understanding of the Customer Innovation Centre day to day operations for customers, partners, and team members, including the tools and processes for Centre teams and Account teams to drive growth, engage with customers and partners, and provide actionable insights through reporting and data analysis.  This role requires advance knowledge of the organisation structure as well as HPE corporate tools being used for reporting, finance, and IT.
 
Responsibilities:

• Leads highly complex strategic, organisational, and operational initiatives, including business operations, budget, centre refreshes and builds, Alliance Partner sponsorships, metrics, analysis and insights, software support, dashboards and reporting, Executive Sponsorship Program, Discussion Leader Program, High Propensity Accounts Program, Visit Management tools and processes, team training programs and critical, time-sensitive projects to drive growth and achieve operational excellence and business continuity for 7 Global HPE Customer Innovation Centres
• Provides strong leadership, develops and sets organisation goals, and acts as a change agent and leader 
• Ensures the right tools and programs are in place to support team efforts and be the leader in Customer Innovation Centres
• Manages and collaborates with global, virtual and cross-functional teams, and communicates to fully integrate strategic initiatives across businesses and regions
• Creates quarterly business reports and insights for HPE CEO, executives and sales, and HPE Alliance Partners 
• Secures MDF by creating agreements with Alliance Partners, executing deliverables and submitting claims with necessary requirements 
• Leads the Executive Sponsor Program funnel health, engagement, awareness and communications, and governance
• Supports, enables, and recognises Discussion Leaders through onboarding, enablement sessions, metrics and leaderboards 
• Drives cross-functional collaboration, influencing stakeholders at all levels of the organisation by demonstrating business acumen and ensuring alignment with internal customer needs and broader organisational goals
• Manages and fosters relationships with key internal and external stakeholders to ensure seamless execution of strategic initiatives 
• Champions innovation and continuous improvement, identifying opportunities to enhance processes and drive business growth 
• Monitors operational performance, identifying areas for improvement and ensuring key business processes are efficiently executed 

 
Education and Experience Required:

• 10+ years of experience leading business operations and programs
• Advanced university degree (e.g. MBA) or demonstrable equivalent
• People leadership experience

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business, Business Planning, Coaching, Commercial Acumen, Computer Literacy, Creativity, Critical Thinking, Customer Insights, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Market Analysis {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Marketing

Job Level:

Manager_2

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.