Full-Time

Personal Lines Operations Team Lead

Confirmed live in the last 24 hours

HUB

HUB

5,001-10,000 employees

Data & Analytics
Consulting
Consumer Software

Mid, Senior

Grand Rapids, MI, USA + 4 more

More locations: Troy, MI, USA | Southfield, MI, USA | Brighton, MI, USA | Kalamazoo, MI, USA

Category
Supply Chain Management
Operations & Logistics
Requirements
  • Valid Michigan Property/Casualty insurance license
  • 4-year bachelor’s degree from an accredited university preferred
  • General office and leadership experience
  • Previous experience within an insurance agency is highly preferred
  • Strong communication skills, both verbal and written
  • Superior customer service and problem-solving skills
  • Proficient with computer systems, including but not limited to Microsoft Office and EPIC
  • Strong contributor in a team environment
  • Maintains a high level of personal accountability
  • Organized and able to focus on the task at hand
  • Reliable with a strong work ethic
Responsibilities
  • Monitors and evaluates operational performance and recommends improvements
  • Provides guidance and support to operations team members
  • Develops and implements policies and procedures
  • Manages the day-to-day operations of the team
  • Creates and monitors departmental reports leadership, service, and sales team to determine whether KPIs are being met and where there is room for improvement
  • Develops, implements, and manages operational processes and systems to ensure efficiency and client satisfaction
  • Provides ongoing feedback and quarterly reviews that ensure verifiable improvements in productivity
  • Provides ongoing learning initiatives and continuously coaches team members on best practices
  • Provides support to team members on unique cases and assists with backup on the ongoing team responsibilities. In the absence of a team member, delegates their workload accordingly
  • Communicates regularly with the Managing Director and other Team Leaders to ensure a consistent, high-level experience for our colleagues and clients
  • Resolves complex employee problems or disputes in a professional manner
  • Acts as the ‘power user’ in EPIC to maximize capabilities and consistent staff usage
  • Develops and monitors auditing processes to ensure procedural consistency among staff
  • Further builds and strengthens cross-departmental relationships to ensure a consistent high-level experience for our colleagues and clients alike
  • Ensures compliance with applicable laws and regulations to reduce E&O exposure
  • Maintains active insurance license and actively participates in department meetings
Desired Qualifications
  • 4-year bachelor’s degree from an accredited university preferred
  • Previous experience within an insurance agency is highly preferred

Company Stage

Debt Financing

Total Funding

N/A

Headquarters

Chicago, Illinois

Founded

1998

Simplify Jobs

Simplify's Take

What believers are saying

  • Hub's expansion in New Mexico boosts its regional presence and service capabilities.
  • Acquisitions like Woods Insurance enhance Hub's employee benefits and specialty practices.
  • The growing demand for cyber insurance presents new opportunities for Hub's growth.

What critics are saying

  • Rapid acquisitions may lead to integration challenges and operational inefficiencies.
  • Competition from private equity-backed brokers like Alkeme could result in talent drain.
  • Sector-specific risks in construction and oil & gas may impact Hub's financial stability.

What makes HUB unique

  • Hub International's strategic acquisitions enhance its commercial and personal insurance offerings.
  • The company focuses on expanding into niche markets like construction and oil & gas.
  • Hub leverages regional expertise through acquisitions to strengthen its market position.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Paid Vacation

Flexible Work Hours

Professional Development Budget

Conference Attendance Budget

Unlimited Paid Time Off

Mental Health Support

Wellness Program

Phone/Internet Stipend

Home Office Stipend