Personal Lines Operations Team Lead

Personal Lines Operations Team Lead

Who We Are

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.

HUB is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 18,000 employees in over 500 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

What We Offer You

At HUB International we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our successes breed your opportunity!

Benefits you may enjoy working at HUB International Midwest-East:

• Medical, Dental, and Vision (PPO, HMO, and HSA)
• Comprehensive Wellness Program
• 401(k) Retirement Plan
• Life and Disability Plans
• Vacation, Holiday, Sick, and Personal Time Off
• Pet Insurance
• Bonus Program
• Comprehensive Onboarding Program
• Continuing Education / Personal Development Programs
• Flexible Work Arrangements
• Employee Engagement Events
• Dress for Your Day Dress-Code
• Service Awards

Here’s Where You Come In

The Operations Team Leader is responsible for driving operational efficiencies aligned with the overall strategic vision. You will oversee your processing and operations team providing them with your expertise, leadership, and mentorship to achieve their individual and team goals.  You will design, implement, and oversee policy and procedural improvements. As an integral part of the PL leadership team, you will participate in the creation of our strategic action plan and implement the tactical plan to achieve our vision and meet our established goals.

Job Responsibilities

• Monitors and evaluates operational performance and recommends improvements.
• Provides guidance and support to operations team members.
• Develops and implements policies and procedures.
• Manages the day-to-day operations of the team.
• Creates and monitors departmental reports leadership, service, and sales team to determine whether KPIs are being met and where there is room for improvement.
• Develops, implements, and manages operational processes and systems to ensure efficiency and client satisfaction.
• Provides ongoing feedback and quarterly reviews that ensure verifiable improvements in productivity.
• Provides ongoing learning initiatives and continuously coaches team members on best practices.
• Provides support to team members on unique cases and assists with backup on the ongoing team responsibilities. In the absence of a team member, delegates their workload accordingly.
• Communicates regularly with the Managing Director and other Team Leaders to ensure a consistent, high-level experience for our colleagues and clients.
• Resolves complex employee problems or disputes in a professional manner.
• Acts as the ‘power user’ in EPIC to maximize capabilities and consistent staff usage.
• Develops and monitors auditing processes to ensure procedural consistency among staff.
• Further builds and strengthens cross-departmental relationships to ensure a consistent high-level experience for our colleagues and clients alike.
• Ensures compliance with applicable laws and regulations to reduce E&O exposure.
• Maintains active insurance license and actively participates in department meetings.

Job Requirements

• Valid Michigan Property/Casualty insurance license
• 4-year bachelor’s degree from an accredited university preferred
• General office and leadership experience
• Previous experience within an insurance agency is highly preferred
• Strong communication skills, both verbal and written.
• Superior customer service and problem-solving skills.
• Proficient with computer systems, including but not limited to Microsoft Office and EPIC.
• Strong contributor in a team environment.
• Maintains a high level of personal accountability.
• Organized and able to focus on the task at hand.
• Reliable with a strong work ethic.

Cultural Expectations:

• Determination – unsatisfied until we are the best. We go the extra mile for clients and colleagues.
• Ownership – Responsible to each other, our clients, and our goals.
• Teamwork – Together we attain greater success.
• Sincerity – Giving and receiving direct and caring communication

Department Account Management & ServiceRequired Experience:Required Travel:Required Education:

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

EEOAA Policy

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