AI Operations Associate

We're building the platform for creating consumer-facing AI voice agents.

Phone calls have long had a bad reputation. All of us have been stuck in long waiting queues, dealt with unhelpful support agents, or listened to endless hold music. Even though voice is the most natural way to communicate, it has never scaled for businesses.

We believe that every B2C company in the world - from energy providers, to telecoms, to insurances - will have AI voice agents that interact with their customers. The number of business-to-consumer conversations over the phone is going to explode in the coming years. As LLMs get better and better it will become an absolute no-brainer to use voice agents to provide consumers with a great experience.

The opportunity is massive and we know we can win.

your mission

This is a pivotal hire for telli and a career-defining role for a true builder. Your mission: architect our company’s AI-native operating system from first principles. You won’t be running old playbooks; you will be building the intelligent engine designed for one purpose: to deliver a flawless customer experience that scales us to $100M ARR.

what you’ll be responsible for

• Master the entire customer lifecycle, from designing a seamless onboarding process to driving expansion and renewal, always striving for world-class customer experiences

• Design, implement, and scale core business processes with an automation-first mindset, using tools like n8n or Zapier to ensure we operate with maximum efficiency

• Systematically gather, analyze, and champion customer feedback to the founders and our engineering team, directly influencing our product roadmap and identifying new growth opportunities

• Collaborate closely with engineering to define and improve the internal tools we need to scale effectively and serve our customers better

• As a foundational member, you will play a key role in defining the culture, processes, and structure of our operations team

what makes you a great fit

• you are a world-class operator with experience in building and scaling businesses, whether in a hyper-growth startup or your own venture

• you’re tech-savvy (or have a semi-technical background) and curious about how AI agent products work

• you are customer obsessed and have a business sense to understand problems, pain points and needs of our customers

• you have experience in and are enthusiastic about leading initiatives end-to-end

• you’re are hands-on and not afraid of doing unglamorous work

• you love solving problems and figuring things out on your own

• you’re a strong communicator in both German and English

• you want to work on-site 5 days a week in Berlin
  

you may not make a good fit if…

• you need detailed instructions and shy away from taking responsibility

• you lack experience with automation/AI tools or basic technical understanding

• you're only interested in high-level "strategic" work

• you don't enjoy direct customer interaction or thriving in dynamic environments

• you prefer working remotely

• you prefer working with minimal collaboration

• you avoid hands-on, practical work

• you want to work a 9-5 job