Manager – Insights
Posted on 3/17/2023
Riot Games

1,001-5,000 employees

Online game developer
Company Overview
Riot Games' mission is to develop, publish, and support the most player-focused games in the world.
Los Angeles, CA, USA
Experience Level
Desired Skills
Data Analysis
Data & Analytics
  • 6+ years' experience in consumer insights, research, or product management
  • 2+ years' experience directly managing a team
  • Professional experience implementing qualitative and quantitative research methods, including interviews or ethnography, hypothesis generation, survey design, sampling methods, fielding, data cleaning, analysis, and insights presentation
  • Ability to develop strong, open, and collaborative working relationships with peers and senior leaders
  • Partner closely with the heads of Publishing's Product and Brand teams to shape respective Publishing audience strategies for VALORANT and Legends of Runeterra through research into Riot's players, fans, and marketplace, including audience identification, analysis, and prioritization
  • Work with Publishing leadership to determine research needs, create research studies using the appropriate methodologies to meet those needs, and present results back to leadership
  • Grow our knowledge of audience motivations, behaviors, and demographics outside of our gaming products through qualitative and quantitative research
  • Partner with Product teams to design and run multi-factor audience segmentation and prioritize Publishing's audience targets
  • Lead and grow a pod of 2-3 researchers and analysts that can deliver insights and improve the performance of our product
  • Manage 3rd party research vendor projects, timelines, markets, budgets, and incorporating findings into actions that can be applied to our roadmap
  • Support the professional development of senior analysts and researchers in their craft, provide performance management, and council on career growth
Desired Qualifications
  • Graduate degree or meaningful work experience in consumer insights, research, or audience strategy
  • Proficiency with statistical tools (SPSS, R, etc.)
  • Applied experience with data analysis of research datasets, such as clustering analysis (k-means or latent class), basic regressions, or similar
  • Experience working with common self-serve insights and data platforms, such as AppAnnie, GlobalWebIndex, NewZoo, NPD, or YouGov
  • Experience working with global teams across diverse cultures
  • Deep knowledge of - or professional experience in - gaming industry