Full-Time
Service Contract Administrator
KION Group
1,001-5,000 employees
Forklift, warehouse equipment and software solutions
Compensation Overview
$110k - $137k/yr
Grand Rapids, MI, USA + 2 more
More locations: Dallas, TX, USA | Atlanta, GA, USA
In Person
Bachelor's
 Accounting (1) |
|---|
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- Bachelor’s degree in Business Administration, Finance, Operations, or a related field, or equivalent experience.
- 5+ years of experience in contract management, service operations, or warranty administration
- Demonstrated experience working with ERP systems, preferably SAP S/4HANA.
- Experience collaborating with Finance, Project Teams, and Customer Service organizations.
- Strong knowledge of contract lifecycle and warranty management
- Working knowledge of SAP S/4HANA service and contract modules
- Ability to interpret contract entitlements and apply them to service delivery.
- Financial and cost management acumen
- Strong planning, prioritization, and problem‑solving skills.
- Excellent communication and cross‑functional collaboration abilities
- High attention to detail and process discipline
- Experience managing contracts.
- Familiarity with Service Cloud or similar CRM/ticketing platforms
- Exposure to intercompany service delivery models
- Understanding of straight‑line and completed‑revenue recognition models.
- Review and validate service contracts, including structure, billing, dates, and system linkage.
- Coordinate intercompany contract requirements with global teams and renewal groups.
- Ensure contracts are properly created, activated, and governed in SAP S/4HANA.
- Manage third-party vendor contract alignment and support service order creation when needed.
- Ensure warranties are correctly linked to Functional Locations and applied in service processes.
- Review warranty-related service orders for eligibility and cost accuracy.
- Align warranty coverage with service delivery methods and support reassignment decisions when required.
- Determine if cost is accurately charged to the warranty and proper functional location.
- Utilize Service Cloud (C4) and SAP S/4HANA to manage service tickets, contracts, service orders, and cost postings.
- Monitor and apply financial controls such as stop-order criteria.
- Support monthly financial activities, including cost settlement, forecasting, and variance analysis.
- Ensure contracts and service orders are properly closed, with all costs settled in SAP S/4HANA.
- Coordinate with Finance for accurate contract completion and reporting.
KION Group supplies forklift trucks, warehouse equipment, and integrated automation technology, plus software to optimize supply chains. Its products work through direct sales or leasing of industrial trucks, automated storage and retrieval systems, and warehouse management software that move, store, and track goods. It differentiates itself with a multi-brand portfolio (Linde MH, STILL, Dematic, Baoli, Fenwick, OM, Voltas) offering end-to-end intralogistics solutions, spanning hardware, software, and services. Its goal is to improve efficiency, accuracy, and visibility in customers' supply chains through real-time, secure operations and ongoing digital transformation.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Wiesbaden, Germany
Founded
2006
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Simplify's Take
What believers are saying
- H1 2026 revenue rose 3.5% to €5.687 billion, with profitability improving.
- KION and Siemens launched Digital Twin Composer collaboration on April 16, 2026.
- KION acquired 70% of Colruyt's robotics unit and opened Automation Center Antwerp.
What critics are saying
- Q2 2026 order intake fell 20%, signaling 2026 shipment softness.
- ITS 2026 guidance was cut at the top end after geopolitical and macro uncertainty.
- Automation rivals in China and warehouse robotics commoditize margins, threatening KION's premium hardware mix.
What makes KION Group unique
- Linde and STILL dominate premium forklifts, with service coverage across 100 countries.
- KION fuses trucks, automation, and software, unlike pure-play forklift competitors.
- Siemens, NVIDIA, and Accenture partnerships embed KION inside physical-AI warehouse deployment.
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Benefits
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Remote Work Options
Company News
KION Group debuts "Linde Delta" Turret truck for ultra-narrow aisle warehousing. Jul 11, 2026. The KION Group has released the Linde Delta, a specialized turret truck designed for Very Narrow Aisle (VNA) warehousing where aisles can be as tight as 1.6 meters. Traditional forklifts must turn 90 degrees to pick a pallet, requiring wide aisles. The Linde Delta utilizes a "turret" assembly where the mast and forks rotate independently of the chassis. This allows the truck to drive straight down the aisle and pick pallets from either side without turning the vehicle body. The engineering focus for the Delta was on stability and energy efficiency. The mast is mounted on a reinforced "straddle" leg design that spreads the load directly to the floor rails, eliminating the need for a heavy counterweight. This allows the truck to lift loads up to 18 meters high while maintaining a small footprint. A key innovation is the "Descent Energy Recovery" system. When the forks are lowered with a heavy load, the hydraulic oil creates resistance. In the Linde Delta, this resistance is captured by a hydraulic motor that drives a generator, feeding electricity back into the battery. This system extends the battery life by up to 30%, a critical factor in cold-store operations where changing batteries in freezing temperatures is difficult. Additionally, the operator's cab is ergonomically designed to face the direction of travel, reducing neck strain caused by twisting to see the forks in tight spaces. No Information
KION Group debuts "cold-chain hardened" Electric pallet jack for deep freeze logistics. Jun 30, 2026. KION Group, the parent company of Linde and STILL, has released a specialized version of its ETV electric pallet jack designed for deep-freeze logistics and cold storage warehouses. Standard electric forklifts face two critical failures in sub-zero environments: condensation forming on electronic sensors causes short circuits, and the electrolyte in lead-acid batteries freezes or loses capacity, forcing operators to swap batteries every 4 hours. The new "Arctic Line" pallet jack features a complete galvanic isolation of the control handle and sensors. The printed circuit boards (PCBs) are coated in a military-grade silicone conformal coating and housed in a nitrogen-purged, heated compartment within the chassis. This prevents the rapid temperature changes that occur when moving from a -30°C freezer to a 20°C loading dock from causing condensation on the electronics. Furthermore, the hydraulic system utilizes a specialized synthetic fluid with a pour point of -50°C. In standard trucks, hydraulic oil thickens in the cold, causing the lift motor to overheat and the lift speed to drop. The Arctic Line maintains full lift speed even at -35°C. The traction battery is equipped with an active heating mat that keeps the battery core at an optimal 25°C, ensuring the truck delivers full power throughout the entire shift without the need for mid-shift battery changes. By engineering the truck from the ground up for extreme cold, KION is eliminating the downtime and electronic failures that plague standard equipment in the frozen food industry. No Information
Colruyt Group to develop next-generation warehouse robots. By Dalvinder Kular 15/06/2026 Belgian retailer Colruyt Group has formed a strategic partnership with materials handling specialist KION to accelerate the development and commercial rollout of autonomous warehouse robots. As part of the agreement, Colruyt Group has sold a 70 per cent stake in its self-driving pallet truck research and development activities to KION. The retailer will retain a 30 per cent stake, while KION will become its preferred global partner for bringing the technology to market. The companies will also establish a new research and development centre, the KION Automation Center Antwerp, which will focus on developing and industrialising next-generation supply chain robotics. The partnership builds on work that began in 2023, when Colruyt Group and KION brand STILL introduced a self-driving pallet truck developed jointly by the two companies. The self-driving vehicles (SDVs) have operated in two Colruyt distribution centres for the past two years. Colruyt Group developed the software for the autonomous vehicles, while STILL supplied and integrated the hardware. "The SDVs make work in our distribution centres significantly easier," said Koen De Vos, director of supply chain at Colruyt Lowest Prices. "They navigate safely around people and obstacles and locate every pallet with remarkable precision, thanks to advanced technology. This allows our employees to focus on more complex tasks and processes that require specialised knowledge and skills." The retailer said its innovation team is now developing robotics software that combines artificial intelligence and computer vision to support future autonomous logistics operations. Colruyt Group said the transaction is expected to deliver a positive impact of around €20 million on its consolidated income statement during its 2026/27 financial year. The retailer will continue to participate in future developments through its remaining 30 per cent stake in the business.
ZIKOO, a Chinese pallet storage robot manufacturer, has secured hundreds of millions of RMB in new funding through a Series B round and an Industrial Strategic round. The Series B was led by Suzhou Capital Group with participation from existing backer Zhangjiagang Capital Group, whilst global intralogistics giant KION Group exclusively funded the strategic round. Founded in 2017, ZIKOO develops pallet storage robots including six-way shuttles and omnidirectional stacker robots. The company has achieved 70% year-over-year order growth and implemented over 500 projects globally across 20-plus industries. Overseas business now represents nearly 30% of total orders. The funding will accelerate R&D, product development and global expansion. ZIKOO has partnered with KION's Linde brand to launch an AI Smart Warehouse solution, claiming 30% improved storage space utilisation.
New elections for the supervisory board of KION Group. Apr 20, 2026 at 10:09 AM The KION Group AG will elect three new members to the Supervisory Board at its Annual General Meeting on May 28, 2026. The current members Dr. Alexander Dibelius, Kui Jiang, and Dr. Shaojun Sun have announced that they will not stand for re-election. This necessitates a new election to ensure shareholder representation on the Supervisory Board, as the company states. Successors with international experience. For the succession of the departing members, Dr. Ralf Krieger, Wang Decheng, and Jin Zhao have been nominated. These candidates bring international experience: * Dr. Ralf Krieger, born in 1964, is working as an independent management consultant. Previously, he served as Chief Financial Officer and was part of the management board of Freudenberg SE, a technology group with an international clientele, from 2011 to 2024. * Wang Decheng, born in 1978, has been the Deputy Chairman of Weichai Holding Group since July 2023. In October 2023, he additionally took on the role of CEO of Weichai Power. * Jin Zhao, born in 1985, has been the Deputy General Manager of Weichai Holding Group since 2025 and also leads the Weichai European Operations Center in Luxembourg.