Full-Time

Personal Banker I Associate

Updated on 11/26/2024

Fifth Third Bank

Fifth Third Bank

10,001+ employees

Offers diverse banking and financial services

Fintech
Financial Services

Entry

Tampa, FL, USA

Position is based in Tampa, FL, within the Greater Tampa Bay Areas.

Category
Commercial Banking
Finance & Banking
Required Skills
Sales
Requirements
  • College degree or work experience providing transferrable skills, or, combination of education and experience.
  • Experience in the financial industry preferred.
  • Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
  • Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
  • Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
  • Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
  • This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
Responsibilities
  • Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
  • Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
  • Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
  • Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
  • Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
  • Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
  • Provide guidance to CSRs with respect to the sales and referral process.
  • Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
  • Act with confidence by answering customer questions and owning customer issues.
  • Maintain a position of trust and responsibility by keeping all business confidential.
  • Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
  • Adhere to established policies and procedures while opening/servicing the full range of Retail products.
  • Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
  • Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
  • Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.

Fifth Third Bank provides a variety of financial services to individual consumers, small businesses, and commercial clients. Its offerings include personal banking products like checking and savings accounts, mortgages, personal loans, and insurance options such as life and health coverage. For businesses, the bank offers services including business accounts, commercial loans, and treasury management. Fifth Third Bank's revenue comes from interest on loans, account service fees, and commissions from insurance and wealth management services. What sets Fifth Third Bank apart from competitors is its comprehensive range of services tailored to both personal and business needs, along with specialized offerings like down payment assistance. The goal of Fifth Third Bank is to help clients achieve their financial objectives through effective banking solutions and financial planning.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Cincinnati, Ohio

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • The bank's adoption of digital disbursements and treasury management solutions can enhance operational efficiency and attract tech-savvy clients.
  • Fifth Third Bank's diverse product offerings, including specialized services like down payment assistance, provide ample opportunities for career growth and specialization.
  • The focus on digitization and instant payments can lead to increased customer satisfaction and retention, driving long-term growth.

What critics are saying

  • The lawsuit alleging the opening of fake accounts could damage Fifth Third Bank's reputation and lead to regulatory scrutiny.
  • The competitive landscape in the B2B payments sector requires constant innovation to maintain market share, posing a challenge for sustained growth.

What makes Fifth Third Bank unique

  • Fifth Third Bank's focus on digital treasury and instant payment solutions positions it as a forward-thinking player in the financial services sector, adapting to pandemic-driven trends.
  • The bank's comprehensive range of services, from personal banking to wealth management, allows it to cater to a diverse clientele, unlike competitors with a narrower focus.
  • Fifth Third Bank's involvement in the B2B payments sector, particularly through the use of APIs, highlights its commitment to innovation and efficiency in financial transactions.

Help us improve and share your feedback! Did you find this helpful?