Job Description
THE AGENCY
The Department of City Planning (DCP) plans for the strategic growth and development of the City through ground-up planning with communities, the development of land use policies and zoning regulations applicable citywide and sharing its perspectives on growth and community needs with sister agencies in collaboration with the Office of Management and Budget (OMB).
DCP is a great place to work, cultivating intellectual inspiration, professional development, and creativity. Visit our website at www.nyc.gov/planning to access the full listing of job opportunities and to learn more about the agency’s services.
THE DIVISION
Information Technology Division’s (ITD) vision is to become a dynamic and vibrant technology delivery organization of the New York City government that leads business transformations and technology innovations to enable citizen-centric smart urban planning, while promoting a culture of collaboration, talent development, and equity. ITD is responsible for developing technology solutions to support agency needs and citywide asks, including City Charter mandates, grant funding requirements, and citywide geospatial services, and maintaining systems infrastructure and endpoint assets, to optimize operational efficiency, promote innovation, and collaborate with other city agencies to enhance service accessibility to citizens. The division provides necessary computing infrastructure and productivity-enhancing technology tools in a hybrid mode (on premise and in the cloud), to support DCP’s interdisciplinary staff across five boroughs, including planners, urban designers, project managers, and executive management. The division is comprised of experienced and talented software engineers, geographic specialists, service engineers, and technology leaders who specialize in managing system infrastructure, cyber security, geospatial data engineering, application services, and portfolio management.
Within ITD, the Technical Support Management (TSM) unit is responsible for ensuring customer success by providing excellent Help Desk services, deploying, and maintaining endpoint devices such as workstations, laptops, phones, video conference systems, and peripheral devices, and performing inventory and asset management. The unit plays the crucial role of being the face of the IT Division, and employs a customer-centric and solution-oriented approach on prioritizing and resolving technical issues promptly and efficiently, by troubleshooting hardware and software problems, network connectivity issues, system errors, and user provisioning, while employing proactive measures on preventive maintenance, customer education, feedback integration, and constant improvement of support processes, and building awareness on cybersecurity best practices for endpoint security.
THE ROLE
ITD’s Technical Support Management (TSM) unit is seeking a highly skilled and motivated IT Services Engineer Intern to provide support to assist with IT Support, technology asset management and inventory control.
Under supervision and general direction, the IT Services Engineer Intern’s responsibilities include, but may not be limited to:
- Assist with the configuring and troubleshooting of desktop and laptop equipment as directed by a member of the Technical Support Management (TSM) team.
- Conduct installation of desktop equipment and peripheral devices.
- Performing desktop and laptop setups.
- Conduct software and hardware peripheral device installations.
- Perform software installations and uninstall.
- Perform hardware and software troubleshooting.
- Assist with iPhone, iPad, and Samsung device configurations.
- Assist with the increasing level of software patching compliance requirement on the Windows, MacOS, iOS and Android endpoint platforms.
- Assist with Asset Management update and inventory control tasks.
- Salvage obsolete IT equipment.
- Other duties and responsibilities as required.
Qualifications
For Assignment Level I:
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.
For Assignment Level II (Information Technology):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
For Assignment Level III (Information Technology Fellow):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.
SPECIAL NOTE
Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.
