URBN Store Detective

Role Summary

The Store Detective's main objective is to deter theft by communicating suspicious activity, maintaining a safe working environment, and providing a high level of customer service. The Store Detective will implement loss prevention procedures to safeguard company assets, prevent and minimize external theft and promote a safe environment. The Store Detective will also perform other duties related to shrink mitigation.

Role Responsibilities

• Completion of daily LP checklist
• Recover/Apprehend shoplifters within company guidelines.
• Prosecute shoplifters following company guidelines in partnership with law enforcement agencies.
• Complete all necessary paper work (Supporting deposition, Lost and stolen property report, APPRISS case reporting.)
• Ensure the store teams are adhering to Loss Prevention policy and procedure
• Respond to all safety concerns and threats within assigned location

Role Qualifications

• Must have a valid NYS security guard license
• 1-2 years’ experience within a retail Loss Prevention
• Work approximately 35+ hours per week, flexible schedule required on evenings, weekends, and/or most holidays depending on business needs
• Outstanding time and attendance history is a critical requirement 
• Effective at developing and maintaining strong business partnerships
• Ability to deescalate customer escalations and protect members of the store team as necessary
• Excellent communication and interpersonal skills
• Ability to make quick and decisive decisions in accordance with company policies
• Proven track record of shoplifting apprehensions/recoveries
• Ability and willingness to move with purpose and a strong sense of urgency
• Ability to maintain a professional work demeanor at all times
• Ability to preserve confidential information
• Work approximately 35+ hours per week, flexible schedule required on evenings, weekends, and/or most holidays depending on business needs
• Ability to read/write concise reports in a timely manner. Store Detective must also know basic computer skills to type reports
• This is a non-uniformed position. The Store Detective will be required to dress in accordance to company dress code standards
• Communicate with local and state law enforcement agencies as necessary to report and/or prosecute cases of theft
• Successful completion of internal Loss Prevention program upon hire

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

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Pay Range

USD $20.00 - USD $22.00 /Hr.

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.