Full-Time
GN – Song
Service, Sprinklr - Manager
Posted on 1/24/2026
Accenture
10,001+ employees
Global professional services and technology consulting
No salary listed
Bengaluru, Karnataka, India
In Person
 Consulting (1) |
|---|
- 12-14Years of experience
- Any Degree
- Must-have skills: Client Counseling
- Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance.
- Work closely with clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.
- Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends.
- Promote and provide Sprinklr Unified CXM solutions to customers: Collaborate with the Sprinklr Ecosystem including product demonstrations, partner training assistance, pricing strategies, documentation, and client engagement.
- Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties.
- Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management
- Act as a subject matter expert on Sprinklr Unified CXM: providing expertise on CCaaS transformation client projects across the entire delivery lifecycle.
- Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements.
- Experience implementing Omnichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience with Sprinklr Unified CXM.
- In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.)
- Contribute to client RFP by crafting and delivering engaging presentations, facilitating detailed technical workshops, assisting in RFPs, and executing Proofs of Concept (POC) to showcase Sprinklr solutions and their alignment with customer needs.
- Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions.
- Knowledge of solution designs that include integrations between Sprinklr and 3rd party solutions for CRM, such as Salesforce and Adobe
- Experience with Cloud contact center technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics.
- Relevant experience in the required domain.
- Strong analytical, problem-solving, and communication skills.
- Ability to work in a fast-paced, dynamic environment.
- Functional and hands-on experience in Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Sprinklr Service solutions.
- Experience in leveraging Sprinklr product solution to automate customer service processes like Interaction Service enhancement, Agent experience. Reporting etc.
- Experience with Sprinklr Unified CXM
- Knowledge of integrations between Sprinklr and Salesforce or Adobe CRM integrations
- Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills
Accenture is a global professional services firm that helps companies navigate technology-driven change. It offers strategies and services across consulting, digital, technology, and operations, with a strong emphasis on cloud, artificial intelligence, security, and enterprise reinvention. Accenture works by delivering end-to-end solutions, combining advisory work with implementation, technology platforms, and managed services to transform how organizations operate and compete in today’s digital world. The company differentiates itself through its long history as a dedicated tech-advisory arm that gained independence in 2001, its scale, and its active acquisitions—particularly since 2013—to expand capabilities in digital, cloud, and security. Its goal is to help the world’s largest corporations rethink and reshape their operations to stay ahead of rapid technological shifts.
Company Size
10,001+
Company Stage
IPO
Headquarters
Dublin, Ireland
Founded
1989
Simplify's Take
What believers are saying
- NVIDIA Inception partnership accelerates AI startups to enterprise scale.
- Google Cloud Gemini program delivers pre-built AI agents for clients.
- Federal Services secures $5.3B VA and weather contracts through 2030.
What critics are saying
- ServiceNow partnership embeds engineers, capturing Accenture's implementation work.
- Google Cloud accesses Accenture's AI agents, commoditizing proprietary IP.
- Portfolio startups compete directly, eroding core consulting revenues by 2028.
What makes Accenture unique
- Accenture Ventures deploys 5 I’s of Innovation lifecycle for 50,000 startups.
- Accenture Ventures manages $250M fund with 70+ AI, SaaS investments.
- Accenture Ventures Tech Next Challenge spotlights Autonomous AI startups.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Professional Development Budget
401(k) Retirement Plan
401(k) Company Match
Company News
Oakmark Fund highlighted Accenture in its first-quarter 2026 investor letter, identifying the professional services company as undervalued despite strong fundamentals. The fund outperformed the S&P 500 Index, returning -2.47% versus -4.33% for the index. Accenture, a global leader in consulting and IT services, is nearly three times larger than its next three public competitors combined. The company's top 300 clients spend over $100 million annually, and it is positioned to benefit from enterprise cloud transition and growing technology spending. Despite these strengths, Accenture trades at its lowest price-to-earnings multiple since 2015 due to AI disruption concerns. The stock closed at $191.95 on 13 April 2026, with a market capitalisation of $117.75 billion. Seventy-one hedge funds held positions in the company at the end of Q4.
Accenture and Google Cloud have launched a Sovereign Centre in Brussels to help European governments and regulated sectors adopt AI whilst maintaining data control and regulatory compliance. The facility features Google Distributed Cloud air-gapped technology for organisations with strict sovereignty requirements. The centre enables organisations to design and validate AI solutions in secure environments, modernise legacy systems, and develop workforce skills. It provides a collaborative space for independent software vendors and partners to create proofs of concept and co-innovate on sovereign cloud applications. The launch follows growing European efforts to reduce dependence on non-European technology platforms. Recent initiatives include France's Visio videoconferencing tool and Germany's openDesk suite, whilst a coalition of European tech players recently launched Euro-Office as an open-source alternative to Microsoft's productivity suite.
Accenture Federal Services, a subsidiary of Accenture plc, has secured significant government contracts that strengthen the company's long-term growth prospects, according to UBS analyst Kevin McVeigh, who maintained a Buy rating with a $320 price target. AFS generated approximately $5.3 billion in fiscal year 2025, representing 8% of Accenture's total revenue. The unit recently won a 4.5-year contract with the US Department of Veterans Affairs to modernise electronic health records for over 9 million veterans, alongside a separate contract to upgrade the National Weather Service's weather system. McVeigh noted these multi-year contracts provide visibility as AFS recovers from recent budget pressures and government spending cuts. The subsidiary employs around 15,000 people and focuses on mission-critical technology solutions for US government agencies.
Accenture has acquired Keepler Data Tech, a Spanish cloud-native AI and data company founded in 2018, to expand its AI and data capabilities in Spain and beyond. Financial terms were not disclosed. Keepler offers end-to-end AI and data services, from strategy and cloud-native data foundations to advanced analytics and agentic AI deployment. The company focuses on industrialised delivery, ethics and compliance to help organisations modernise data architecture and implement DataOps and MLOps at scale. More than 240 Keepler professionals, including technical architects, data scientists and software engineers, will join Accenture. The company has offices in Madrid, London and Lisbon. The acquisition follows Accenture's recent purchases of AI companies including Faculty, Decho, RANGR Data, NeuraFlash and Halfspace as part of its ongoing investment in AI capabilities.
Accenture has raised $120 million in a Series C round led by Ribbit Capital, valuing the company at $1.45 billion. Sequoia and Kleiner Perkins participated, with Emerson Collective joining as a new backer. The pre-revenue company is developing "Mathematical Superintelligence", focused on advanced reasoning that eliminates AI hallucinations by requiring outputs in Lean4 programming language for verification. Its Aristotle model achieved top performance at the International Mathematical Olympiad in July. Founded in 2023, Harmonic has raised $295 million across three rounds in 14 months. The company offers Aristotle via free API and plans to commercialise in safety-critical industries like aerospace and finance, where mistakes carry severe consequences.