Full-Time

Functional-Technical Customer Success Manager/Business Analyst

Updated on 8/1/2026

Deadline 8/21/26
Solar Turbines

Solar Turbines

5,001-10,000 employees

Manufactures industrial gas turbines and compressors

Compensation Overview

$112.7k - $169.1k/yr

+ Incentive bonus

No H1B Sponsorship

San Diego, CA, USA

In Person

Five days on-site per week required.

Category
Customer Experience & Support (1)
Business & Strategy (1)
Required Skills
Microsoft Azure
Agile
Python
SQL
Java
Salesforce
C#
SCRUM
Data Modeling
Oracle
Angular
Snowflake

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Requirements
  • A bachelor's degree in Computer Science, Engineering, Information Technology, Mathematics, Data Analytics, Information Systems, or Business Technology is required.
  • At least 8 years of experience in Customer Success or a Business Analyst role with hands-on Salesforce implementation experience, including Sales Cloud, Service Cloud, Lightning Web Components, Einstein, AppExchange, automation tools, data management, reporting, and dashboards is required.
  • Proficiency with Apex, Visualforce, and Salesforce Lightning is required.
  • Experience with Salesforce APIs and integrations is required.
  • Experience with data modeling and databases such as SQL or Oracle is required.
  • Development experience in C#, Java, Angular, or Python is required.
  • The candidate must be able to understand use cases, elicit requirements, analyze business processes and data, and translate business needs into effective functional and technical solutions.
  • The candidate must be able to identify and resolve Salesforce configuration issues.
  • Experience designing and implementing enterprise solutions with a strong understanding of business processes, configuration, automation, data flow, and integrations is required.
  • Strong presentation and documentation skills, including requirements, user stories, and process flows, are required.
  • Planning, organizational, and time management skills are required.
  • Experience managing and delivering multiple projects concurrently is required.
  • Solid Agile and Scrum skills are required.
  • Salesforce System Administrator and Platform Developer I or II certifications are required.
Responsibilities
  • Act as a trusted advisor to cross-functional business units, including Sales, Marketing, Operations, Legal, Finance, Business Management, and Overhaul, by understanding their needs, goals, and challenges.
  • Understand and document use cases, business processes, and requirements.
  • Translate complex business requirements into clear, actionable functional design and technical requirements.
  • Create and present proof-of-concept solutions to demonstrate feasibility, value, and alignment before full implementation.
  • Lead discovery workshops and working sessions to identify use cases, gather requirements, develop process flows, build consensus, and propose solution options.
  • Own the full Salesforce solution lifecycle, including requirement elicitation and gathering, feasibility analysis, configuration, testing, deployment, and optimization.
  • Configure and maintain Salesforce objects, flows, automations, and integrations to support scalable business processes.
  • Partner with solution architects, product managers, Customer Success Managers, developers, and data teams to ensure seamless integration across platforms.
  • Develop reports and dashboards.
  • Assess and solve root-cause issues with a focus on sustainable, future-proof design.
  • Drive solution adoption by aligning technical solutions to users' needs and business priorities.
  • Monitor solution performance and user feedback to identify improvement opportunities.
  • Collaborate with Customer Success Manager peers to drive continuous improvements and share knowledge.
  • Recommend and implement enhancements based on analysis, trends, and business input.
  • Create documentation, training, and enablement content to support business self-service and engagement.
Desired Qualifications
  • Experience with Industrial Gas Turbine sales, overhaul, service parts, or marketing, or with manufacturing.
  • Familiarity with CRM Analytics.
  • Experience with Azure DevOps.
  • Experience with Agile, Scrum, and Waterfall frameworks.
  • Application and system integrations experience.
  • Experience with Informatica IICS.
  • Experience with Snowflake and Matillion.
  • Experience with Salesforce Data Cloud.
  • Experience with Agentforce.

Solar Turbines designs and builds industrial gas turbines, gas compressors, and turbine-powered packages for power generation and mechanical drive in oil, natural gas, and processing industries. Its products include gas turbine engines ranging from 1,590 to 52,500 horsepower, gas compressors, and packaged sets that can generate up to 39 megawatts of electricity. These systems work by burning fuel with air in the turbine to spin a shaft that drives a compressor, a generator, or a mechanical-drive system, enabling on-site power, pumping, or processing capabilities. The company differentiates itself through its global scale and long heritage as a Caterpillar subsidiary, with more than 16,000 units deployed and over 3 billion operating hours across 100+ countries, backed by an emphasis on safety, engineering expertise, and a broad, integrated portfolio. Its goal is to provide reliable, durable power and process-drive solutions for energy, oil and gas, and processing applications worldwide.

Company Size

5,001-10,000

Company Stage

Acquired

Total Funding

$505M

Headquarters

San Diego, California

Founded

1927

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Simplify Jobs

Simplify's Take

What believers are saying

  • Microgrids and off-grid industrial sites need on-site generation and thermal energy.
  • The installed base creates recurring parts, maintenance, and upgrade revenue.
  • Gas processing and pipeline compression modernization supports long-cycle aftermarket demand.

What critics are saying

  • GE Vernova and Siemens Energy pressure Solar's mid-sized turbine pricing and win rates.
  • Electrification and lower-emissions compression shift oil-and-gas customers away from gas turbines.
  • Caterpillar control can slow Solar's response to niche market changes.

What makes Solar Turbines unique

  • Solar Turbines sells industrial turbines for distributed power, compression, and marine propulsion.
  • Its installed base exceeds 17,000 units across more than 100 countries.
  • Caterpillar-owned engineering and service capabilities support long-lived, reliability-focused applications.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Retirement Plan

Health Savings Account/Flexible Spending Account

Employee Assistance Program

Mental Health Support

Disability Insurance

Life Insurance

Parental Leave

Adoption Assistance

Tuition Reimbursement

Company News

University of San Diego
Mar 26th, 2026
Motherhood, master's and merit: Leslie Oliver's journey from first MSSCM cohort to Faculty.

Motherhood, master's and merit: Leslie Oliver's journey from first MSSCM cohort to Faculty. Thursday, March 26, 2026 By Katie Payne Leslie Oliver '04 can still picture it perfectly: four children at home (the youngest six months old), a full-time job at Solar Turbines, and papers to write for the University of San Diego's brand-new Master of Science in Supply Chain Management (MSSCM) program, where she was part of the inaugural cohort. "It'd be midnight and I'd be sitting there with my foot on the bouncer, rocking the baby, as I'm doing my paper," Oliver recalls. "It was intense!" More than 20 years later, that same determination has brought the alumna full circle. Now retired from Solar Turbines, Oliver is an adjunct professor in the same MSSCM program, bringing decades of global supply chain experience back to USD. A series of firsts. The first person in her family to get a college degree, Oliver put herself through San Diego State University, 10 years after high school, earning her Bachelor of Science in Business Administration in 1997. That same year she accepted a position at Solar Turbines, which became her career home for almost 30 years. "When I was hired, I thought, how do I make sure that I know enough, and I can contribute?" Oliver says. "I started to take a lot of different certifications and training to bolster my knowledge base." Then, in 2002, an opportunity emerged. USD was developing its new Supply Chain Management master's program, working with several corporations, including Solar Turbines. The company held a competition to give two employees the opportunity to earn their master's degrees, fully paid for, and she was selected for the program. Defining a new field. The timing of Oliver's graduate education was significant. "When I was hired at Solar, I really was in supply chain, but it wasn't deemed supply chain management yet," she says. The MSSCM program changed that, giving her the frameworks to articulate strategy, identify gaps, and prioritize focus areas. She learned "literally every aspect, whether it be quality or planning or logistics or supply relationships," she says. And, through it all, Oliver was balancing her full-time job with raising four young kids. "You still have to do dinner time and story time and bedtime," she says. "It just means that 'mommy's time' is the education." The degree paid immediate dividends. Solar Turbines first tasked her with designing and implementing the global supply chain model in San Diego, then designing, deploying, and leading the supply chain across Europe, Asia, and the Middle East. She eventually led the entire global supply chain with worldwide accountability. This work earned her a President's Quality Award in 2009, followed by another in 2011 for Value Stream transformation. Perspective over obstacles. In 2024, Oliver retired as Director of Enterprise Quality, Lean, and Enabling Technology-a female leader in a male-dominated company. "There are unique challenges to being a woman in oil and gas and power. Just be prepared to handle them in a professional, respectful way," she says, adding, "so you can get through them-because you're not going to get around them." Her approach has always been grounded in perspective. "Never let that define you," she says. She was a finalist for the Women in Industry Visionary Award in 2013 and awarded the Society of Women Engineers SPARK Award for impactful mentorship in 2019. Paying it forward. Staying connected to USD, Oliver served on the board for the Supply Chain Management Institute, and worked with Professor Daniel Lin to develop the Supply Chain Academy professional certificate program-even taking it herself before enrolling numerous Solar Turbines coworkers. When USD asked her to teach in the MSSCM program, "there was just no way for me to say no," she admits. "I'm passionate about supply chain, I'm passionate about USD, I'm passionate about education being the one thing that can differentiate an individual from their past to their future." Her other passion is community service, which stemmed early on. "We were on welfare at times in my childhood," she shares. "I had food insecurity, certainly financial insecurity, and I didn't really see a lot of help. So, for me, it's important to give back, and that we're helping to make a better community." For almost 30 years, she's been involved with United Way of San Diego County, now serving as Board Chair supporting programs focused on early childhood literacy, STEAM to careers, and financial literacy for families. She's also a founding member and former Chair of Women United, and was named Volunteer of the Year in 2022 and 2026 by the North County Philanthropy Council and Board Nonprofit Leader of Influence of the Year in 2025. Oliver eagerly brings her passion and expertise in both supply chain and community engagement back to Knauss now to educate the next generation of leaders in the industry. Don't limit yourself. For students entering supply chain management-particularly women-Oliver's advice is grounded in her own experience juggling the impossible. "Women often believe we can't do it. We shouldn't limit ourselves based on fears of the unknown but, instead, embrace our capability," she says. "You can dream it and then you can make it happen." These days, when she isn't teaching or volunteering, she's got a different role. "I now have five children and five grandchildren," she smiles. "Family and friends-that is what I do." Jessica Applonie Alumni Community Impact Faculty and Staff Global Impact

UAWire
Mar 25th, 2026
Ukraine signs new energy partnership agreements with major U.S. companies.

Ukraine signs new energy partnership agreements with major U.S. companies. Wednesday, March 25, 2026 3:00:50 PM Ukraine's state energy company, Naftogaz, has signed a series of memorandums with American partners to boost investment and strengthen the country's energy sector, according to Ukraine's Energy Minister Denys Shmyhal. As part of a recent Ukrainian delegation visit to the United States, the Ministry of Energy entered into a Hydrocarbon Sharing Agreement with the U.S.-based Aspect Holdings. The agreement aims to attract further investment in Ukraine's hydrocarbon production and enhance energy security. Naftogaz has also inked a Memorandum of Understanding with leading energy equipment manufacturer Solar Turbines. The partnership will focus on localizing service and maintenance operations in Ukraine, training Ukrainian specialists, and exploring new initiatives to reinforce Naftogaz Group's energy resilience and autonomy. Additionally, a Memorandum of Understanding was signed between Naftogaz and Baker Hughes, a global energy technology firm. Implementation of the agreement is expected to improve the efficiency and reliability of gas turbines and compression units in Ukraine, increase production, and optimize extraction processes. Another memorandum links Naftogaz with the American Petroleum Institute (API), facilitating exchange of information on industry standards, certifications, technologies, and best practices in the oil and gas sector. Naftogaz experts will also participate in API standards development. Earlier, Minister Shmyhal met with U.S. Energy Secretary Chris Wright to discuss the possibility of leveraging $1.4 billion in credit support from DFC for upgrading Ukraine's energy equipment. Ukraine has also received a new shipment of energy equipment from the International Atomic Energy Agency (IAEA), providing further support for the country's energy infrastructure.

Agriculture Industry Watch
Nov 3rd, 2023
TIGHITCO RECEIVES CONTRACT AWARD FROM SOLAR TURBINES, INC.

Agriculture Industry Watch specialize in the production of thermal barriers for turbine engine components for the remote power generation markets, and look forward to a strong partnership with Solar Turbines.

Combined Cycle Journal
Apr 13th, 2023
GT MARKET TRENDS: Good year for aeros as US, global markets undergo seismic shifts – Combined Cycle Journal

Solar Turbines has introduced the Titan 350, aimed squarely at the LM2500+ market.