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Director – Field Service Network
Posted on 9/12/2023

51-200 employees

Guaranteed solar asset performance and maintenance service
Company Overview
Omnidian stands out as a promising workplace due to its commitment to reducing operating costs and increasing portfolio profitability, backed by a 95% performance guarantee. The company leverages AI-powered proprietary technology for intelligent issue detection and offers a nationwide service network, removing geographic limitations for growth. With a focus on maximizing returns on solar portfolios, Omnidian provides seamless integration with various platforms and a customizable Performance Assurance Plan, ensuring a supportive and technologically advanced work environment.
Data & Analytics

Company Stage

Series B

Total Funding





Seattle, Washington

Growth & Insights

6 month growth


1 year growth


2 year growth

Experience Level
Desired Skills
Customer Service
Sales & Account Management
Operations & Logistics
Customer Success & Support
  • Excellent organizational and time management skills, with the ability to prioritize competing demands
  • Strong interpersonal and communication skills, with the ability to effectively interact with customers, contractors, lenders, utilities and AHJs
  • Problem-solving mindset and ability to make informed decisions quickly
  • Detail-oriented and quality-focused
  • Execution mind-set and a bias for action
  • A quick learner with a highly effective communications style based on exceptional levels of integrity, optimism and energy
  • A disciplined leader who brings out the best in team members thereby creating a highly responsive and rewarding work environment
  • Passionate about delivering outstanding customer service
  • Ability to make data-driven decisions and analyze complex business situations
  • Minimum of 7 years of experience in the commercial solar industry
  • 5 years of experience leading, developing and motivating a diverse, remote, service delivery workforce
  • Experience building processes, project management, and release schedules
  • Proven ability to streamline operations to decrease cost and increase operational excellence
  • Demonstrated success in driving strategic initiatives and scaling a business
  • Ability to make data-driven decisions and analyze complex business situations
  • Prove experience leveraging technology to improve operations and increase efficiency
  • Proven experience driving results and accountability using clearly targeted metrics
  • Responsible for developing and executing resource plan required to support business needs including ownership of onboarding, training and performance management within Field Service Network
  • Lead and mentor the Commercial Field Service Network team, while fostering a culture of excellence, collaboration, and innovation
  • Provide leadership and direction to Field Service Network external teams
  • Work with cross-functional teams to drive common operating standards, processes, and procedures to be followed with respect to safety, technical operations, and quality, compliance,transparency, and assure pipeline deliverables (strategic sourcing)
  • Lead strategic planning, development and management of FSN to drive operational excellence
  • Bring a metrics and technology driven approach to drive operational efficiency
  • Ensure sales, gross margin and customer satisfaction goals are achieved, and company strategic objectives and financial targets are met
  • Monitor network performance, and other key measures to drive continual improvements, anticipate and address risk areas that balance business needs and technical constraints
  • Develop and foster strategic partnerships to ensure delivery of offer, long-term planning, competitive feedback, and escalation management
  • Engage with key stakeholders, clients, partners, and vendors to foster strong relationships and drive mutually beneficial collaborations
  • Participate in industry organizations and events
  • Champion safety compliance within Omnidian and the field service network
  • Implementation of tools to drive efficiency in FSN/Ops tasks