Full-Time

Customer Success Manager

Strategic Enterprise Accounts

Posted on 7/5/2024

AvePoint

AvePoint

1,001-5,000 employees

Cloud and data management solutions provider

Enterprise Software
Social Impact
Cybersecurity

Junior, Mid

New York, NY, USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
TCP/IP
Customer Service
Requirements
  • Bachelor’s degree in a relevant field
  • 2+ years of experience in a technical consulting role such as technical account management or technical business analysis
  • Strong customer satisfaction, customer service, adoption, and retention experience
  • Excellent written/verbal communication, organization, presentation, and project management skills
  • Ability to work individually and within a highly collaborative global team setting
  • Willingness to learn and adapt in a fast-paced environment
  • Strong experience in communicating with different stakeholders and decision makers, both internally and externally
  • Expert at customer relationship management
  • Advanced ability to understand business objectives through requirements gathering and analysis
  • Impeccable organizational awareness skills
  • Understanding of Microsoft SharePoint architecture, components, and configuration. Understand the differences between the SharePoint versions and Office 365 collaboration technologies
  • Working knowledge of TCP/IP, DHCP, DNS, Active Directory, SMTP, and DHCP technologies
  • Working technical knowledge of current software protocols and Internet standards
Responsibilities
  • Developing success plans for accounts by creating metrics to support product on-boarding, product adoption as well as customer retention and satisfaction goals
  • Developing and maintaining long-term relationships with enterprise-level accounts; coordinating support efforts and organizing solution delivery whilst establishing and owning a trusted advisor relationship with your customers
  • Maintaining customer technical account portfolio to provide technical guidance and recommendation
  • Aligning AvePoint’s product line to provide a comprehensive solution that satisfies the customer’s business needs
  • Determining individualized customer success plans for your customers, utilizing net promoter score (NPS) metrics and other customer data
  • Working closely with account managers to understand the short-term and long-term sales strategies to identify keys areas to drive customer success through product adoption and satisfaction
  • Shepherding existing customers through contract renewal cycles and working sales teams to execute renewals
  • Identifying and understanding a customer’s adoption status and support history throughout the post-sales cycle; determining how to incorporate these elements into the overall customer success strategy
  • Pursuing strategy of goal attainment to rectify any hurdles and steer client towards success
  • Becoming an expert in the features and benefits of our applications
  • Plan and execute onsite visits to customer locations, as needed, to establish deep understanding of their challenges and goals by executing executive business reviews for clients

AvePoint provides cloud, compliance, data governance, and management solutions aimed at helping organizations with their digital transformation. The company offers tools that enhance productivity and collaboration, particularly for large enterprises, government agencies, and not-for-profit organizations using platforms like Office 365 and SharePoint. Their software solutions facilitate the migration, management, and protection of data in cloud environments, ensuring compliance with regulations and improving data governance. Unlike many competitors, AvePoint has a strong focus on social responsibility, donating software to not-for-profits and advocating for broadband access in underserved communities. The goal of AvePoint is to empower organizations to effectively manage their data and enhance collaboration while supporting social initiatives.

Company Stage

IPO

Total Funding

$418.3M

Headquarters

Jersey City, New Jersey

Founded

2001

Growth & Insights
Headcount

6 month growth

1%

1 year growth

0%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for AI-driven data governance boosts AvePoint's market potential.
  • Multi-cloud strategies among enterprises enhance AvePoint's cross-platform solutions appeal.
  • Remote work expansion increases demand for AvePoint's secure collaboration tools.

What critics are saying

  • Integration of Ydentic's tools may delay MSP Platform enhancements.
  • AI-driven solutions may face regulatory scrutiny over data privacy concerns.
  • AI Lab in Singapore could face geopolitical or regulatory challenges.

What makes AvePoint unique

  • AvePoint leads in AI-driven data governance and cybersecurity solutions for enterprises.
  • The company offers cross-platform data management for Microsoft, Google, and Salesforce environments.
  • AvePoint's global partner program includes over 3,500 managed service providers and resellers.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Hybrid Work Options

401(k) Retirement Plan

401(k) Company Match

Flexible Work Hours

Remote Work Options

Professional Development Budget

INACTIVE