Full-Time
Resident Director
Deadline 8/1/27
Christian Health Care Center
Compensation Overview
$50k - $70k/yr
+ 401(k) plan + Pay differentials
Pompton Lakes, NJ, USA
In Person
Bachelor's
Category
 Facilities Operations (1) |
|---|
Required Skills
Microsoft Outlook
Requirements
- A Bachelor's degree from an accredited college or university is required.
- General office, administrative, or housing experience is required.
- Strong interpersonal and communication skills are required.
- Leadership skills are necessary for directing staff and overseeing projects.
- Research and proofreading skills are required to ensure materials are accurate and high-quality.
- The ability to work effectively with residents, professional staff, and maintenance staff is required.
- Patience, tact, a cheerful disposition, enthusiasm, and willingness to handle difficult residents and their families are required.
- Proficiency in Microsoft 365 applications, including Outlook and Teams, is required.
Responsibilities
- Provide leadership and oversight for the overall operation of the community, ensuring effective daily operations and compliance with organizational policies, HUD, Section 8, and other applicable regulatory requirements.
- Direct all aspects of community operations, including administration, occupancy, resident services, maintenance coordination, safety, housekeeping, and contracted services.
- Develop, implement, and maintain community procedures, guidelines, and operational practices to ensure consistent service delivery and compliance.
- Support the preparation and organization of documentation required for regulatory inspections and actively participate in the inspection process.
- Oversee occupancy activities, including leasing, waitlist management, tenant file compliance, certifications, and maintaining program eligibility requirements.
- Oversee and ensure completion of annual resident recertification procedures in compliance with HUD, Section 8, and applicable program guidelines, including documentation collection, review, approvals, and lease updates.
- Ensure timely rent collection, monitor delinquent accounts, and follow established procedures to address outstanding balances.
- Provide supervision, direction, and support to community staff, promoting accountability, teamwork, and effective performance.
- Conduct regular staff meetings, provide coaching and feedback, and identify training needs to support staff development.
- Work collaboratively with maintenance staff to ensure timely completion of work orders, preventative maintenance activities, unit readiness, and building safety standards.
- Maintain a safe, welcoming, and resident-focused community by addressing resident concerns, resolving conflicts, and promoting resident independence and quality of life.
- Develop and maintain relationships with community agencies, service providers, and other resources to support resident needs.
- Assist in preparing the annual operating budget, review financial reports, and make recommendations to support financial goals.
- Review operational reports and identify opportunities to improve efficiency, resident satisfaction, compliance, and overall community performance.
- Provide oral and written reports, recommendations, and updates to leadership regarding community operations, challenges, and accomplishments.
- Participate in organizational meetings, department meetings, and special projects as assigned.
- Assist with the successful transition and opening of the community, including staffing, resident move-in coordination, operational setup, policy implementation, and establishment of community standards.
- Establish positive relationships with residents, staff, vendors, and community partners during the initial lease-up and stabilization period.