Claims Examiner

*At Securian Financial the internal title for this position is Customer Benefit Payments Sr. Representative.

We will consider candidates at the S2 and S3 level for this opportunity (Customer Benefit Payments Sr. Representative or Specialist).

Overview:

Securian Financial is hiring a Claims Examiner to join our team at our corporate headquarters location in Saint Paul, MN.  This position will be a hybrid role. We guarantee very high standards of performance to our clients and strive to exceed their expectations.  We are passionate about providing world-class service and have built a reputation of delivering on our promises.

We are looking for an associate who possess the characteristics necessary to be successful in one of the most respected life insurance claims organizations in the industry. Individuals must be focused on the needs of the client as well as those of the beneficiaries. A commitment to excellence is a must, as well as a willingness to learn in an environment where we customize to the needs of our clients.

Responsibilities include but not limited to:

• Conducts investigations in a manner consistent with company standards of objectivity, fairness and reasonableness making claims decisions on claims within appropriate approval authority.  Also, an understanding of investigative procedures and resources in order to conduct a prompt, objective and complete investigation of the claim facts.
• Working knowledge of policy provisions exclusions and state regulations so that claims are handled accordingly, and recommendations are appropriate.  This includes working closely with the legal and medical departments.  This is done while maintaining awareness of expenses and especially client performance guarantees.
• Conducts research by email and phone with a variety of people (internal and external) to gather information necessary to continue or complete the review of a claim.
• Documents and communicates claim status and decision in a clear and organized manner to all interested parties.
• Exercises flexibility and creativity while making logical and high-quality decisions.

Qualifications:

• 2+ years of customer service experience.
• Excellent attention to detail.
• Strong analytical skills.
• Good judgment and decision-making skills.
• Strong written and verbal communication skills.
• Good organizational skills.
• Positive and compassionate attitude.
• Demonstrated ability to effectively achieve results in both an individual production and team environment.
• Ability to learn and adapt to new and/or changing technologies.
• Desire to provide world-class customer service.

Preferred Qualifications:

• Knowledge of Employer Related Life Insurance products.
• Experience with web-based claim or customer administration systems.
• Demonstrated proficiency with Microsoft Outlook, Word, Excel, and Lotus Notes.

This opportunity is Monday – Friday, NO weekends and is a virtual, hybrid work option. The hybrid model is event based, with events requiring in-office presence to include:

• Technical disruption in home working environment or equipment lasting more than one hour (including but not limited to internet/electricity outage, laptop failure).
• Important and/or special events as determined by Securian management team.
• Other business needs where working in the office is more effective than being virtual.

*Candidates must reside within a commutable 90-minute radius from our St. Paul, Minnesota home office location.

For more information regarding Securian’s benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at [email protected], by telephone 651-655-5522 (voice), or 711 (Relay/TTY).

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