INACTIVE
Full-Time
Privacy Operations Manager
Online platform for restaurant and grocery delivery service
Consumer Goods
Mid
London, UK
Required Skills
Communications
Management
Requirements
- An ability to quickly identify gaps and propose creative solutions to operational challenges
- Prior knowledge of DPA, GDPR and future legislation around data privacy
- Understanding complex legal/business requirements and being able to interpret and translate these into operational processes/improvements
- Ability to clearly document and articulate privacy ops requirements which can be understood by Tech and business teams
- Demonstrable project management, organisational and time management skills
- Strong written and verbal communication skills in English and strong interpersonal skills
- Bachelor's degree or equivalent from an accredited university, preferably in a legal, data or technical topic
- Minimum 4 years of work experience working in privacy or on an operational legal team, ideal candidates will have both
- Previous experience implementing, improving and delivering privacy process development
- (Strongly preferred) Experience working with and implementing OneTrust
- (Strongly preferred) Experience working in a Tech company
- (Desirable) Experience in the automation of privacy processes
- (Desirable) International Association of Privacy Professionals (IAPP) CIPP/E, CIPM, and/or CIPT certifications
Responsibilities
- Working cross-functionally and globally in the review of Deliveroo's Individual Rights Requests (IRR) processes; gathering requirements, proposing improvements and helping implement improved processes to closure
- Working with the wider Data Protection team and Privacy Legal to understand specific market requirements for privacy processes, ensuring these are documented and accounted for
- Proactively and independently identifying areas for process efficiency and automation, developing clear action plans to deliver these
- Reviewing Deliveroo's privacy accountability processes (e.g. ROPAs/DPIAs), developing and implementing improvements - ensuring these processes are fit-for-purpose and business-friendly
- Ensuring privacy processes are aligned and embedded within existing business processes, where possible
- Assisting with the implementation, testing and day-to-day management of privacy processes on OneTrust
- Supporting business users in their use of OneTrust
- Developing and delivering clear guidance, training and documentation for internal users of privacy processes
- Ensuring that privacy processes are clear, easy to understand and accessible for data subjects
- Managing a project to collect, validate and migrate ROPAs/DPIAs to OneTrust in key markets
- Reporting on key privacy processes - adapting these reports periodically, according to internal/external stakeholder needs
- Working with, influencing and leading calls with Engineering/product teams on privacy ops projects, identifying tech solutions and overseeing the delivery of technical elements
- Promptly escalating any issues with privacy processes, working closely with internal and external stakeholders to mitigate and resolve these
- Supports on reactive operational responses and privacy compliance remediation
- Ensuring that Deliveroo has the right proactive measurements to understand the quality of our user experience, and how we stack up against the competition
- Building strong relationships within the wider Data Protection team, Privacy Legal, InfoSec, Employment Legal, Data Management, Engineering and other business teams
Desired Qualifications
- Competencies/Skills
- The successful applicant will be a self-starter and a strong performer and team player who is focussed on helping to ensure that the team successfully delivers projects for the business. We are specifically looking for:
Company Stage
Series H
Total Funding
$2.2B
Headquarters
, United Kingdom
Founded
2013
Growth & Insights
Headcount
6 month growth
↑ 2%1 year growth
↑ 4%2 year growth
↑ 12%INACTIVE