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Privacy Operations Manager
Confirmed live in the last 24 hours
London, UK
Experience Level
Desired Skills
  • An ability to quickly identify gaps and propose creative solutions to operational challenges
  • Prior knowledge of DPA, GDPR and future legislation around data privacy
  • Understanding complex legal/business requirements and being able to interpret and translate these into operational processes/improvements
  • Ability to clearly document and articulate privacy ops requirements which can be understood by Tech and business teams
  • Demonstrable project management, organisational and time management skills
  • Strong written and verbal communication skills in English and strong interpersonal skills
  • Bachelor's degree or equivalent from an accredited university, preferably in a legal, data or technical topic
  • Minimum 4 years of work experience working in privacy or on an operational legal team, ideal candidates will have both
  • Previous experience implementing, improving and delivering privacy process development
  • (Strongly preferred) Experience working with and implementing OneTrust
  • (Strongly preferred) Experience working in a Tech company
  • (Desirable) Experience in the automation of privacy processes
  • (Desirable) International Association of Privacy Professionals (IAPP) CIPP/E, CIPM, and/or CIPT certifications
  • Working cross-functionally and globally in the review of Deliveroo's Individual Rights Requests (IRR) processes; gathering requirements, proposing improvements and helping implement improved processes to closure
  • Working with the wider Data Protection team and Privacy Legal to understand specific market requirements for privacy processes, ensuring these are documented and accounted for
  • Proactively and independently identifying areas for process efficiency and automation, developing clear action plans to deliver these
  • Reviewing Deliveroo's privacy accountability processes (e.g. ROPAs/DPIAs), developing and implementing improvements - ensuring these processes are fit-for-purpose and business-friendly
  • Ensuring privacy processes are aligned and embedded within existing business processes, where possible
  • Assisting with the implementation, testing and day-to-day management of privacy processes on OneTrust
  • Supporting business users in their use of OneTrust
  • Developing and delivering clear guidance, training and documentation for internal users of privacy processes
  • Ensuring that privacy processes are clear, easy to understand and accessible for data subjects
  • Managing a project to collect, validate and migrate ROPAs/DPIAs to OneTrust in key markets
  • Reporting on key privacy processes - adapting these reports periodically, according to internal/external stakeholder needs
  • Working with, influencing and leading calls with Engineering/product teams on privacy ops projects, identifying tech solutions and overseeing the delivery of technical elements
  • Promptly escalating any issues with privacy processes, working closely with internal and external stakeholders to mitigate and resolve these
  • Supports on reactive operational responses and privacy compliance remediation
  • Ensuring that Deliveroo has the right proactive measurements to understand the quality of our user experience, and how we stack up against the competition
  • Building strong relationships within the wider Data Protection team, Privacy Legal, InfoSec, Employment Legal, Data Management, Engineering and other business teams

1,001-5,000 employees

Takeaway food delivery
Company Overview
Deliveroo's mission is to bring customers a whole world of restaurant-quality food.
Company Core Values
  • We are customer obsessed
  • We succeed as a team
  • We are relentless
  • We deliver results
  • We get to the bottom of things
  • We simplify
  • We think big
  • We build trust
  • We never say 'it's not my job
  • We are frugal
  • We embrace change
  • We celebrate difference