As a Technical Support Consultant, you’ll provide crucial 2nd Line Application Management Support that helps keep NHS Breast Screening Units operational throughout England, meaning the work you do could help to save lives. 

As well as providing both technical and functional support, there will also be occasional project work including integrations, server upgrades, application management, and change management.

Ideally, you’ll be based in London, as you will be required to be in the office a certain number of days per week (depending on the rota/business needs - we work Monday to Friday between 07:30 and 17:30), but you can work from home for the rest.

What you’ll bring

• Experience in similar Application Management Support roles and/or healthcare services (end user in Cancer Screening Services with a desire to progress and/or strong willingness to learn)
• Experience with Picture Archiving and Communications System (PACS) is critical, particularly migrations and working with 3rd party suppliers
• Strong problem-solving skills to tackle both straightforward and complex issues
• Experience of working with SLAs, and able to manage tickets according to priorities and deadlines
• A passion for providing excellent Customer Service
• Strong functional and/or technical skills within a support application managed services environment
  
  *Please note that successful applicants will be required to pass Security Check (SC) clearance for this role. In order to be considered, you must have resided in the UK for a minimum of 5 years*

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About Us

We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

Our Company

We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.