Product Manager

Job Description

We are seeking a Product Manager to serve as a subject matter expert within the Quote-to-Cash domain, focused on subscription management systems and processes. This role operates at the intersection of Product, Engineering, Finance, and Revenue Operations to ensure scalable, accurate, and efficient subscription lifecycle management.

The ideal candidate brings deep functional expertise in subscription operations, billing systems, and revenue processes within a SaaS or marketplace environment.

Enterprise experience strongly preferred.

Key Responsibilities

- Own and optimize subscription lifecycle processes including offer configuration, activation, billing, collections, entitlements, renewals, upgrades, and cancellations

- Translate complex business requirements into clear product requirements, process flows, and documentation

- Partner cross-functionally with Product, Engineering, Finance, and Operations teams to drive system and process improvements

- Ensure subscription systems support accurate billing, entitlement management, and revenue reporting

- Support integration and data flow across subscription platforms and downstream systems

- Analyze subscription and billing data to troubleshoot issues, validate system outputs, and support reporting needs

- Contribute to scalable solutions that support growth and operational efficiency

Qualifications

Must-Have Skills

- Experience working in subscription management, order-to-cash, or revenue operations within a SaaS, technology, or marketplace company

- Deep understanding of subscription lifecycle processes including billing, entitlements, renewals, and cancellations

- Hands-on experience with subscription or billing platforms such as Zuora, Recurly, Chargebee, Stripe Billing, or Salesforce CPQ

- Strong knowledge of billing models including flat-rate, tiered, usage-based or metered, and hybrid approaches

- Familiarity with revenue recognition principles such as ASC 606 and how subscription events map to revenue schedules

- Experience collaborating across Product, Engineering, Finance, and Operations teams

- Strong analytical skills with the ability to translate business processes into structured requirements and documentation

- Ability to work with data to validate, reconcile, and troubleshoot subscription and billing workflows

- Strong communication skills with the ability to influence both technical and business stakeholders

Nice-to-Have Skills

- Experience in high-volume marketplace or e-commerce subscription environments

- Familiarity with ERP systems such as Workday, NetSuite, or SAP

- Knowledge of payment processing ecosystems including payment gateways and PCI compliance

- Experience with subscription analytics including churn analysis or LTV modeling

- Background in process improvement frameworks such as Lean or Six Sigma

Additional Information

Required Tools & Platforms

- Subscription and billing platforms such as Zuora, Stripe Billing, Chargebee, Recurly, or Salesforce CPQ

- Data querying and reporting tools

- ERP systems such as NetSuite, SAP, or Workday (preferred)

Location, Time & Engagement

- Location: United States or LATAM

- Remote: Yes

- Engagement: Contract

- Allocation: Full-time (40 hours per week)