Full-Time
Customer Success Manager
Updated on 8/1/2026
Harris Computer
1,001-5,000 employees
Acquires and grows mission-critical vertical software
No salary listed
Mumbai, Maharashtra, India
Hybrid
Hybrid work mode is stated, with the posting also specifying in-office work in Mumbai.
 Customer Experience & Support (1) |
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- At least 5 years of experience in Customer Success, Account Management, or Technical Support Engineering with a proven track record of customer retention and engagement.
- Knowledge of the United States healthcare industry and at least 2 years of experience with an Electronic Health Records platform is preferred.
- Knowledge of Software as a Service metrics, including adoption, retention, churn management, and customer health scoring.
- Demonstrated technical aptitude to understand, explain, and troubleshoot complex software solutions.
- Proficiency in customer relationship management systems such as Salesforce and HubSpot, as well as Microsoft Office Suite.
- Experience using customer analytics platforms to interpret data and drive decisions.
- Excellent written and verbal communication skills.
- Ability to work independently.
- Critical thinking skills.
- Monitor customer adoption and usage of the Bizmatics Electronic Health Records Platform, conducting regular monthly or quarterly business review meetings to assess progress and identify opportunities for improvement.
- Establish and execute customer retention and success goals to maximize satisfaction, drive adoption, and ensure long-term value.
- Monitor customer engagement and product utilization, identifying opportunities for upselling, cross-selling, or account expansion.
- Serve as the primary escalation point for business and technical issues, providing centralized ownership and coordination within PrognoCIS.
- Collaborate with Technical Support and Product teams to ensure prompt resolution of customer inquiries and seamless communication.
- Build and maintain trust-based relationships with key stakeholders across client organizations.
- Understand customer business goals, challenges, and desired outcomes to align them with product capabilities and success metrics.
- Identify and nurture customer advocates for testimonials, case studies, or references.
- Gather and analyze customer feedback on product functionality, usability, and overall satisfaction to drive continuous improvement.
- Collaborate with the Product Development team to provide actionable insights that influence the product roadmap.
- Analyze customer data and usage trends to detect patterns, predict risks, and recommend improvements that enhance value realization.
- Use data analytics and artificial intelligence-driven insights to provide strategic recommendations for optimizing the customer experience and maximizing return on investment from the Software as a Service platform.
- Present feature enhancements, product updates, and new modules aligned with customer needs and growth objectives.
- Partner with Marketing, Product, and Customer Experience teams to ensure consistent communication, enhance customer engagement, and promote new product functionalities.
- Align customer success initiatives with broader marketing and organizational goals throughout the customer lifecycle.
- Collaborate with Finance and Accounting teams to manage end-to-end client billing and collections, ensuring timely payment realization and account accuracy.
- Identify and track clinics or customers with outstanding balances, communicate with them to secure payments, and reduce aging receivables.
- Review client account statements, reconcile discrepancies, and ensure alignment between billing and services rendered.
- Work with internal teams to resolve billing disputes, apply adjustments, and issue approved credit notes.
- Support the accounting team in preparing payment plans, obtaining client approvals, and monitoring adherence to agreed schedules.
- Contribute to monthly financial reporting with insights on collection status, at-risk accounts, and trends impacting cash flow.
- Partner with leadership to implement process improvements that strengthen revenue collection, minimize delinquencies, and improve the financial performance of the customer base.
- Familiarity with artificial intelligence-based tools for customer insights, automation, or engagement.
- Knowledge of Customer Success methodologies and best practices.
- Ability to handle complex or high-pressure client situations through strong problem-solving.
- Curiosity and ability to learn new technologies quickly and translate technical details for non-technical users.
- Hands-on experience with a Software as a Service Customer Success Platform.
Harris Computer builds and grows a portfolio of mission-critical software for vertical markets like Public Sector, Healthcare, Utilities, Insurance, and Education across multiple regions. It works through a buy-and-hold model, acquiring established vertical-market software firms and providing operational support, capital, and shared best practices while each unit serves its niche. The company differentiates itself by owning a large, diverse pool of niche software companies under one umbrella and leveraging cross-portfolio expertise and Constellation Software's backing to provide stability for customers with critical needs. Its goal is to grow and manage this portfolio long term, creating value through ongoing ownership and shared expertise so each company reliably serves its vertical market.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Ottawa, Canada
Founded
1976
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Simplify's Take
What believers are saying
- TouchBistro adds restaurant software and payments across 16,000+ locations.
- Installed-base cross-sell can expand recurring revenue within existing verticals.
- CSI backing supports disciplined tuck-in acquisitions and long-term product investment.
What critics are saying
- Restaurant-tech competition is intense, with Toast setting scale and pricing expectations.
- Integration churn can distract management and fragment priorities across acquired businesses.
- Payments exposure increases fraud, chargeback, and compliance costs if merchant attrition rises.
What makes Harris Computer unique
- Constellation-owned buy-and-hold operator focused on mission-critical vertical software.
- Decentralized model preserves acquired businesses, customers, and domain expertise.
- Global footprint spans public sector, healthcare, utilities, private sector, and insurance.
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Benefits
401(k) Retirement Plan
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Paid Vacation
Company News
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Toronto, Canada, July 18, 2008 — Constellation Software Inc. (“Constellation”) (TSX:CSU) announced today that its wholly-owned subsidiary N. Harris Computer Corporation (“Harris”) has completed the acquisition of substantially all of the assets of Municipal Solutions Group (“MSG”) (TSX VE:MSZ), including the shares of its wholly-owned operating subsidiary, Municipal Software Corporation (“MSC”)…
Pivotal Group has sold GlobalMeet, an enterprise webcasting and virtual events platform used by over half of Fortune 500 companies, to N. Harris Computer Corporation, an operating group of Constellation Software. The transaction closed on 2 December 2025. Pivotal Group acquired GlobalMeet two years ago and invested millions in technology enhancements, strengthening its C-suite team and improving platform performance, security and scalability. These improvements expanded GlobalMeet's client base and positioned it for long-term growth. Constellation Software, a Canadian public company with approximately $70 billion market capitalisation, operates hundreds of vertical-market software businesses worldwide. The acquisition expands Harris's presence in secure enterprise communications and large-scale virtual event technology. The Cosine Group led the competitive sale process.
Ardian has sold its stake in Eloquant, a French company, to Harris. McDermott Will & Schulte advised Ardian, while Mayer Brown advised Harris on the transaction.
Harris acquires TECVIA Group. N. Harris Computer Corporation ("Harris"), a global vertical-market software provider and an operating group of Constellation Software Inc. (TSX: CSU), has entered into a definitive agreement to acquire TECVIA Group GmbH, one of the leading pan European content and software provider for driving-education and professional driver training. With this transaction, Harris expands into a new vertical - driver education and professional driver training - broadening its portfolio across Europe and continuing its strategy of investing in specialized, mission-critical software businesses. The transaction marks the transition of TECVIA from private equity ownership to a long-term home within Harris. During its time with Unigestion Private Equity, TECVIA further sharpened its strategic focus and reinforced its leading position in digital driver-education solutions across Europe. Under Harris, TECVIA will continue its growth journey with a focus on sustainable innovation, customer proximity, and local leadership. TECVIA, headquartered in Munich, Germany, employs approximately 430 people across 5countries and provides a tailormade workflow-orientated ecosystem for driving schools. TECVIA's software solutions cover the full operational and educational workflow - from online students' registration, ERP and teaching applications to state-of-the-art student services and simulators. TECVIA is one of the leading providers in each of the five countries where it operates. More than 1.6 million driving students are administered and trained annually using TECVIA's solutions. Through its subsidiaries - including renowned brands such as Verlag Heinrich Vogel and Wendel Verlag in Germany, CodesRousseau and Planète Permis in France, Editorial Tráfico Vial in Spain, andHubert Ebner Verlag in Austria - TECVIA has built a powerful pan-European network combining software innovation with deep content expertise. "Joining the Harris network marks an exciting new chapter for TECVIA." said Peter Lehnert, CEO of TECVIA Group."Harris's long-term, decentralized approach to managing software companies gives TECVIA the stability, resources, and network we need to accelerate innovation while maintaining our close connection to our customers and our identity as a trusted partner in driver education." Guido Moritz, Portfolio Leader at Harris International, added: "With TECVIA, we are entering an exciting new vertical for Harris and at the same time increase our footprint in our core European geographies. TECVIA's end-to-end solutions, deep customer relationships, continued value creation for customers and its market position perfectly embody the kind of sustainable, specialized expertise Harris looks for. We are delighted to welcome TECVIA's talented team and look forward to supporting their continued growth." Philipp Scheier, Partner at Unigestion Private Equity, who led the investment at Unigestion commented: "We would like to thank all the company's employees for their dedication and motivation and we wish them continued success in their journey with Harris." Completion of the transaction remains subject to customary closing conditions and regulatory approvals. As part of Harris, TECVIA will continue to build on its unique mix of software, digital content, and specialist print media, strengthening its role as the most comprehensive provider of end-to-end solutions for the driver education market. The acquisition follows TECVIA's successful development under Unigestion Private Equity, a leading European mid-market investor. Harris's acquisition ensures long-term continuity for TECVIA's customers, employees, and brands while providing a stable platform for future growth across Europe. About TECVIA Group. TECVIA Group GmbH is a pan-European provider of integrated software, learning, and media solutions for driving schools and professional driver training organizations. Its platform ecosystem includes ERP systems, digital learning software, content platforms, and driving simulators. TECVIA serves its | customers with end-to-end digital solutions that support administration, education, and continuous professional development. "TECVIA - Driving Digital Innovation in Road Safety Education." About N. Harris Computer Corporation (Harris). Harris acquires vertical-market software businesses, manages them using industry best practices, and invests in their long-term success. From its roots in utilities, local government, education, and healthcare, Harris has grown to operate more than 240 businesses worldwide across over 20+ industries. Harris is an operating group of Constellation Software Inc. (TSX: CSU), one of North America's most active acquirers of software companies. About Unigestion. Unigestion Private Equity's award-winning team offers four key private equity strategies focused on secondaries, directs, emerging managers and climate impact. The team seeks to invest in the leaders of tomorrow, selecting exciting, hard-to-access companies with resilient profiles across five themes - supply chain efficiency, resilient infrastructure, future of work, healthcare performance and consumer evolution. Unigestion Private Equity believes that better and more consistent investment decisions can be made by harnessing the power of mind and machine and has applied its proprietary AI technology - PEpper - to private equity investments since 2020. The firm also seeks to remain at the forefront of ESG integration, having launched its first environmental private equity fund in 2010. Media Contact at Harris Alena Wulf Integration Manager, Harris P: +49 151 24026848 E: [email protected] Media Contact at TECVIA