Facebook pixel

Senior Customer Success Manager, Enterprise
Posted on 4/1/2022
INACTIVE
Locations
Remote, OR, USA • Remote in USA • Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Leadership
Marketing
Sales
Salesforce
Requirements
  • 5+ years of success as a customer success manager, consultant, technical account manager or equivalent
  • Proven track record of driving measurable customer outcomes and success
  • Experience managing large, sophisticated projects and/or programs
  • Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
  • Has handled ambitious or complex customers or situations and can demonstrate resolutions
  • Must work within a team environment with sales, services, product and marketing peers
  • Ability to navigate data and people to find answers
Responsibilities
  • Ensures the customer is achieving business value for every stage of their customer lifecycle journey, post-sale. The Sr. CSM will sometimes come into the pre-sales cycle to help with a flawless transition and positive customer experience
  • Leads the adoption of all licensed products and ensures the customers are receiving business value and return on investment
  • Recommends and executes joint success plans with their portfolio of customers
  • Executes business reviews up through senior leadership to share progress, metrics, wins and recommendations for the future (products and services)
  • Captures metrics and KPIs and documents them in Salesforce
  • Helps customers plan and execute a digital shelf program - this is often organizational change for our customers and a key piece of the role!
  • Evangelizes customer success stories and customer success systems and processes
Salsify
Product experience management platform
Company mission
Salsify empowers brands by providing tools to track and analyze inventories, presentation, and sales of goods on digital shelves.