Full-Time

Engagement Manager

Enterprise

Posted on 6/18/2024

Scale AI

Scale AI

1,001-5,000 employees

Generative AI platform for enterprise data

AI & Machine Learning
Data & Analytics
Industrial & Manufacturing

Senior

Seattle, WA, USA + 2 more

Requirements
  • 4+ years of consulting or customer engagement experience
  • 2+ years of direct technical experience or experience working closely with engineers on technical projects
  • Experience operating in a fast-paced environment with high ambiguity
  • Strong understanding of generative AI technologies and their applications in enterprise settings
Responsibilities
  • Work with customer executive leaders to determine and execute the overall strategy
  • Work with leading machine learning, product, engineering, and business teams to build and improve GenAI applications
  • Partner with the customer team to understand their internal operations and pain points
  • Oversee customer onboarding, execute business review, and manage long term health of the customer base
  • Own day to day delivery and manage project timelines and customer deliverables
  • Manage the long-term health of the customer base by identifying and preempting areas of risk or concern
  • Create an effective feedback loop between the customer team and internal teams
  • Identify ways to make customer success repeatable and solve issues for future customers

Scale AI specializes in enhancing AI application development for a diverse range of clients, including top tech companies, startups, and government agencies, through its Scale Generative AI Platform. This platform not only expedites the development of AI applications but also integrates comprehensive services such as data collection, curation, annotation, model evaluation, and optimization via its Scale Data Engine. This robust technological synergy allows for effective application of generative models tailored to individual enterprise needs, positioning Scale AI as a leader in facilitating advanced AI solutions.

Company Stage

Series F

Total Funding

$1.6B

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

48%

1 year growth

130%

2 year growth

221%

Benefits

Health, Dental & Vision Coverage - Our health plans give you the flexibility to select the right coverage for you and eligible family members through a variety of plan options.

Easy to use 401(K) - Plan and invest for the future with a 401(k) via Guideline. Scale’s 401(k) plan provides you an opportunity to defer compensation for your long-term savings.

Wellness Fund - We care about the physical, mental, and emotional wellbeing of all Scaliens. Our $100/month wellness stipend can be used for gym memberships, acupuncture, meditation apps, and so much more.

Virtual Social Activities - Being remote has not stopped us from hosting fun virtual events. From trivia night to candle making, we ensure employees are fostering connections & building strong relationships.

Learning & Development - We know how important career growth is for Scaliens, so we offer a $500/year L&D stipend to help support continued development throughout your journey.

Flexible hours allow you to work when you are most productive. You can work with your manager to best plan your daily work schedule.

Generous Paid Time Off - Enjoy time to travel or plan a staycation. We encourage employees to take time off to recharge and prevent burnout. We have a flexible PTO policy where each employee is afforded the flexibility to take planned time-off as needed.

Commuter Benefits - Set aside pre-tax dollars to use on qualified transportation expenses to help ease your commute.

Parental Leave - Balancing work and family is essential, and Scale understands the importance of having adequate leave policies in place to promote a healthy home and work life.