CID Data Entry Agent

Job Description

Being a Novotel & Adagio Heartist is passionate about his profession and has the desire to satisfy customers, is proud of the brand and its mindset: As a CID Data Entry Agent, your main responsivity will be to update the guest's information in CID system.

• Update promptly (within two hours from guest arrival or departure) all guest information in the CID system (check in and check out) in the online system of the Novotel & Adagio simultaneously.
• Follow all relevant Front Office procedures linked to the CID system
• Inform promptly the Manager or Supervisor whenever there are issues either with the system or with the data collected by the reception team
• Maintain the CID log book every shift reporting the system status, count and any issues needs to be handed over or followed up
• Ensure that all guest documentations are available and up-to-date
•  Helps encourage guest loyalty by developing friendly, personalized relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests' needs and takes them into consideration
• Deals swiftly, efficiently and sensitively to guest complaints and follows through by passing on the information to the respective department or Guest Services team
• Conveys the brand and hotel image through his/her irreproachable attitude
• Maintain an up to date knowledge of the hotel and local services
• Report for duty punctually wearing the correct uniform and name tag
•  Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards
• Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations in particular the policies and procedures relating to Fire, Hygiene, Health and Safety
• Comply with local legislation as required
• Respond to any changes in the department as dictated by the needs of the hotel
• Attend training and meetings as and when required

Qualifications

• Good interpersonal skills, guest oriented and service minded
• Team spirit
• Service focused personality is essential
• Good presentation and confident speaking skills
• Prior experience working with CID or a related system
• Fluent in English & Arabic

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.