Full-Time

Senior Product Manager

Posted on 10/31/2025

Papa

Papa

1,001-5,000 employees

B2B2C elder companion and support platform

No salary listed

Remote in USA

Remote

U.S.-based candidates only; remote role.

Category
Product (1)
Required Skills
Product Management
Marketing
Data Analysis
Requirements
  • 5+ years of product management experience, preferably in a fast-paced, high-growth environment.
  • A strong track record of successfully launching and scaling products.
  • The ability to work autonomously and make an impact without constant guidance.
  • Ego-free approach - open to feedback, willing to challenge and be challenged, and focused on the best outcomes.
  • Exceptional execution skills, with the ability to manage complex projects and drive them to completion.
  • Comfort with a data-driven approach to decision-making, including experience with A/B testing and using data and user research to guide your work.
  • Strong soft skills, including the ability to influence and inspire cross-functional teams and the ability to communicate clearly and effectively.
  • A passion for our mission and a deep understanding of the unique needs of our users.
  • This role is open to U.S. based candidates only and is a remote position.
Responsibilities
  • Drive the execution and delivery of key product initiatives from ideation to launch, with a deep consideration for the end-to-end service experience across all touch points.
  • Identify and define important problems to solve within your domain and work closely with engineering and design to build new features to solve those problems.
  • Navigate the complexity of an enterprise-focused, B2B2C market - balancing the needs of our end users, business goals, and clients - with a commercially attuned mindset that recognizes product strategy is shaped by client needs and market realities.
  • Define and relentlessly track key performance indicators (KPIs), diving into the data to measure success and drive product decisions.
  • Work closely with leadership to translate high-level strategy into clear, actionable plans.
  • Prioritize projects effectively, balancing the value they create with the investment required to build them.
  • Collaborate closely with research and data partners to make decisions based on data and user insights.
  • Design, run, and analyze A/B tests to validate ideas and optimize product performance.
  • Work closely with business partners in operations, marketing, finance, trust & safety, and legal to ensure our products are compliant, operationally sound, and help drive successful outcomes for Papa and our clients.
  • Own the business outcomes of your workstream as a true owner and champion of growth.
Desired Qualifications
  • Some healthcare experience is preferred, but not required.
  • B2B2C experience is a plus, but is not required.

Papa provides a platform for elder care and companionship, operating through partnerships with health plans and employers. Its core offering is the Papa Pal program, which matches members with companions who help with tasks like transportation, household chores, and teaching technology, while also offering friendship to reduce social isolation. The service is delivered via a B2B2C model that embeds Papa into the healthcare and employee benefits ecosystem, enabling organizations to offer it to their members or employees. Papa distinguishes itself by combining practical support with social connections at scale, using both part-time and full-time Papa Pals to meet demand and integrate with healthcare partners. The company's goal is to improve seniors’ well-being and independence by providing reliable, accessible companionship and everyday assistance through a network of trained companions.

Company Size

1,001-5,000

Company Stage

Series D

Total Funding

$240.5M

Headquarters

Miami, Florida

Founded

2017

Simplify Jobs

Simplify's Take

What believers are saying

  • Papa completed 3 million visits across 10,000 cities, proving nationwide scale.
  • Matching algorithms optimize Pal assignments by location, needs, and preferences.
  • Performance-based pricing in Papa Plus boosts health plan quality ratings.

What critics are saying

  • Care.com undercuts Papa's pricing with broader caregiver network, eroding share.
  • Florida HHS probe into 2025 Pal misconduct triggers health plan terminations.
  • Honor Technology's AI companions win Aetna and Humana contracts by Q2 2026.

What makes Papa unique

  • Papa connects college students as vetted Pals to seniors for companionship and tasks.
  • B2B2C model partners with health plans like Medicare Advantage for member access.
  • Papa Plus integrates Pals with plan-directed tasks to prevent hospital readmissions.

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Benefits

Medical, dental, & vision

HSA/FSA plans

Life & disability insurance

401k

PTO

Family building

Parental leave

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
The Associated Press
Mar 4th, 2026
Papa launches Papa Plus, merging companion care with quality programmes to drive health plan outcomes

Papa, a national leader in in-home support, has launched Papa Plus, integrating companion care services with targeted quality programmes to help health plans engage complex and socially isolated members. The model uses Papa's network of vetted companions to provide both member-directed support and plan-directed tasks like scheduling wellness visits and preventing hospital readmissions. The service addresses "last-mile" barriers that prevent members from completing preventive care, offering health plans a direct engagement channel with guaranteed return on investment. Papa has completed 3 million visits across 10,000 cities. Papa Plus builds on the company's companion care foundation, adding outcomes-aligned technology and reporting. Programmes are available standalone or alongside companion care, with performance-based pricing options to help plans improve quality ratings and member outcomes.

PR Newswire
Jul 13th, 2022
Very Big Things Names Alec Alfonso Senior Director Of Business Development And Strategy

"Digital innovation leverages technology to overcome business challenges, create efficiencies within business processes, and improve the customer experience," said Alec Alfonso, Senior Director of Business Development and Strategy at Very Big Things. "Very Big Things sets the highest standard for developing truly exceptional and innovative software products for its startup and enterprise clients. I am excited to help VBT clients formulate the optimal digital strategy that draws on our expertise in Project Management, Product Design, UX/UI, Front-End and Back-End Development.". Alec Alfonso has over 8 years of Business Development, Sales and Strategy experience within the financial services and insurance industries. Most recently, Alec worked for Lockton Companies and Willis Towers Watson, two of the world's largest insurance broking and consulting firms. There he consulted middle market and enterprise clients on risk mitigation, transfer, and finance strategies. Prior, Alec led business development and strategy at an outsourcing brokerage and consulting startup company. There he led the integration of a new technology platform which digitized customer acquisition. Alec earned his Master's Degree in Business Administration from The University of Florida's Hough Graduate School of Business

Business Wire
Apr 13th, 2021
Papa Announces $60 Million in Series C Funding Led by Tiger Global

MIAMI--(BUSINESS WIRE)--Papa, a family on-demand service providing assistance and companionship to older adults, secures $60M Series C funding led by Tiger Global Management.

GeekWire
Nov 11th, 2020
COVID-19 accelerates tech solutions for lonely seniors, addressing ‘double pandemic’ of isolation

Even before COVID-19 forced us to stay at home and isolate ourselves, too many older adults were suffering with loneliness. Pre-pandemic, some 43% of adults aged 60 and older reported feeling lonely, according to a national study.

Hypepotamus
Sep 25th, 2020
SOUTHEAST FUNDING & TECH NEWS ROUND UP: WEEK OF SEP 21

Catch up on this week's tech and startup headlines from across the Southeast! From fintech to medtech, it's been a big week in funding news.

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