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Full-Time

Head of Application Engineering

Confirmed live in the last 24 hours

Apera AI

Apera AI

11-50 employees

AI-driven 4D vision technology for robotics

AI & Machine Learning
Industrial & Manufacturing
Robotics & Automation

Senior

Remote in USA + 1 more

Category
Backend Engineering
IT & Support
Software QA & Testing
Software Engineering
Requirements
  • Bachelor’s degree in Engineering or related field.
  • 5+ years of experience in technical customer success.
  • 3+ years of experience in building and managing technical customer success teams.
  • 3+ years experience with field-based robotic and/or machine vision installations.
  • Strong communication skills
  • Hands-on expertise in using MS Office and project management and ticketing platforms.
  • Strong analytical skills to analyze data and make informed decisions.
  • Ability to build strong relationships with customers and other teams within the company.
  • Ability to travel internationally.
Responsibilities
  • Optimize and manage technical customer success.
  • Experience as a field-based robotics and/or machine vision application engineer.
  • Manage Customer onboarding experience.
  • Manage process for customer requests.
  • Manage timely support.
  • Managing the process of robotic vision system implementation.
  • Continuous development of help and support articles and videos and keeping them updated.
  • Define KPIs and continuously track them to ensure the above process is working. Provide regular reports to CEO.
  • Design the most efficient team structure based on the above and hire the required people to deliver the results and support the company's customers all around the world.
  • Develop and suggest new metrics as the company's business evolves to maintain customer satisfaction at the highest level possible.

Apera AI specializes in 4D Vision technology for industrial robotics, utilizing AI-driven vision software and machine learning to provide robots with human-like perception for precise and scalable automation.

Company Stage

Seed

Total Funding

$10.9M

Headquarters

Vancouver, Canada

Founded

2016

Growth & Insights
Headcount

6 month growth

20%

1 year growth

54%

2 year growth

152%