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Senior Manager
Posted on 11/11/2022
Mountain View, CA, USA
Experience Level
Desired Skills
  • 3+ years management experience
  • 5+ years IT experience
  • Excellent knowledge of technical management, information analysis and computer hardware/software systems
  • Hands-on experience with helpdesk support, computer networks, network administration and network installation
  • Results-oriented and pro-active
  • Ability to work across time zones
  • Manage IT employees to support 5 global locations, primarily Mountain View and SF offices. Work includes some travel to locations
  • Manage network infrastructure: design, deploy and maintain Wifi, LAN, and VPN networks, manage DHCP/DNS and IP addressing, network storage and troubleshooting, and ensure maximum network uptime
  • Manage IT Helpdesk: provide end-user support via Jira service desk ticketing system and existing helpdesk technicians, act as a final point of escalation for all issues ● Ensure security: Asset compliance, camera footage storage, security audit compliance ● Hardware procurement and lifecycle: hardware purchasing, asset tracking, deployment, maintenance and recycling for all hardware (employee machines, networking hardware, conferencing equipment, etc.)
  • Client Engineering Ops: design and deploy machine imaging media, perform patch management and user machine admin duties and delegate to helpdesk technicians ● Atlassian management: perform Org & Site Admin duties for Jira/Confluence cloud instances, and act as a final point of escalation for all issues and customization requests ● BetterCloud management: provide workflow management and policy enforcement to ensure security and access control to applications
  • Procure goods and services and maintain vendor relations for things like hardware, internet service, and other services, and maintain budgetary requirements ● Develop team initiatives, hold regular standup meetings, and provide performance reviews
  • Design, deploy and maintain All-Hands A/V setups for broadcasting events

1,001-5,000 employees

Udacity provides and promotes digital education services.
Company Overview
Udacity's mission is to train the world's workforce in the careers of the future. They partner with leading technology companies to learn how technology is transforming industries, and teach the critical tech skills that companies are looking for in their workforce.
  • Health Care - No-premium health, dental, and vision benefits, 401K, FSA
  • Lifestyle - Monthly wellness stipend (gym memberships, work-out gear, etc.)
  • Learning - Reimbursements for conferences, classes, and seminars
  • Flexibility - Flexible work hours, unlimited vacation, and paid parental leave
  • Meals - Healthy catered lunches, dinners, snacks, and drinks on site
  • Fun - Board games, team outings, company parties, and more
Company Core Values
  • Students First - The student and their needs are at the center of everything we do
  • Better Together - Highly collaborative as a team and are committed to a diverse, inclusive workplace free of judgment, bias or discrimination
  • Entrepreneurial - We act with a high sense of urgency and eliminate bureaucracy to promote innovation
  • Data Driven - We make hard decisions in the face of ambiguity, are unafraid to fail fast, and move forward.
  • Candid & Direct - We share direct and constructive feedback
  • Talent Obsessed - We strive to increase talent density continuously and reward exceptional performance