Full-Time
MGM Resorts International
10,001+ employees
Operates luxury resorts and casinos globally
Compensation Overview
$14.11/hr
Entry, Junior
Biloxi, MS, USA
- Is 18+ years of age
- Ability to take initiative and exhibit flexibility.
- Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately.
- Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
- Able to sit, stand, walk, climb, crawl, kneeling, crouching, balance etc. for extended periods.
- Greet and engage with guests, smiling and hearing their stories as you assist them with their reservations and/or sit them at their table.
- Consistently provide a positive guest experience by maintaining the appearance of the front-of-house area to company standards.
- Assist food servers, bus persons, and food runners as it relates to guest contact and table information.
- Maintain knowledge of scheduled daily activities and in‐house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range, and dress code of the restaurant.
MGM Resorts International operates a range of luxury destination resorts, including well-known brands like Bellagio and MGM Grand. The company provides various services such as hotel stays, casino gaming, live entertainment, dining options, and retail experiences, catering to a wide audience from leisure travelers to business professionals. Their business model focuses on generating income through room bookings, casino activities, food and beverage sales, and entertainment ticket sales. A key feature of MGM Resorts is its M Rewards loyalty program, which encourages customer retention and repeat visits. The company also specializes in hosting special events and conferences, offering customized packages for corporate clients and large groups. MGM Resorts aims to create exceptional experiences for its guests through high-quality service and diverse offerings.
Company Size
10,001+
Company Stage
IPO
Headquarters
Paradise, Nevada
Founded
2000
Simplify's Take
What believers are saying
- MGM's expansion into Thailand offers potential for high margins and long-term growth.
- The new 'MGM RESERVE' brand in Zhuhai taps into the growing Asian luxury market.
- Partnerships for events like the College Basketball Crown enhance MGM's entertainment offerings.
What critics are saying
- Increased competition in Asia could challenge MGM's market penetration and brand recognition.
- Over-reliance on new ventures like 'MGM RESERVE' may face market entry challenges.
- Shifts towards entertainment-focused strategies may divert resources from core hospitality operations.
What makes MGM Resorts International unique
- MGM Resorts offers a diverse portfolio of luxury destination brands like Bellagio and MGM Grand.
- The company integrates innovative technologies like AI-driven customer service and digital room keys.
- MGM's M Rewards loyalty program enhances customer retention and repeat business.
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Benefits
Wellness Program
Health Insurance
401(k) Retirement Plan
Disability Insurance
Life Insurance
Professional Development Budget
Company News
MGM Resorts International launches new 'MGM RESERVE' hotel brand; 1st hotel in Zhuhai to open in May.
Under his guidance, MGM launched the M Life Rewards scheme, which has turned into a reference point in the field.
During the JP Morgan Gaming, Lodging, Restaurant, and Leisure Management Access Forum 2025, MGM Resorts President and CEO Bill Hornbuckle highlighted the appeal of developing a large-scale integrated resort in Thailand.
Her appointment is part of MGM Resorts' ongoing strategy to develop and produce proprietary sports and entertainment content for its guests.
What's not up for debate is the fact that since MGM purchased Empire City in 2019, the slots-only racino has generated $5 billion in receipts for state coffers.