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Lightstep – Staff Technical Writer
Confirmed live in the last 24 hours
San Francisco, CA, USA • Remote in USA
Experience Level
Desired Skills
UI/UX Design
  • Understanding of content development life cycles and processes
  • 7+ years work experience in technical communication
  • Samples of your prior technical writing work that demonstrate your ability to communicate complex technical information clearly
  • Experience managing content from origination to publication
  • Experience working in CI/CD environment
  • You can explain and architect complex technical concepts in a manner a developer/SRE audience understands
  • You're passionate about the whole user experience and the part documentation plays in that
  • You're self-directed and have managed multiple documentation projects
  • You can easily adapt to changes in prioritization and timelines
  • You're able to work on multiple projects at the same time and work proactively and collaboratively with cross-functional teams
  • You have worked with and can understand code examples in multiple languages
  • Create, edit, and maintain our product docs for developer/SRE customers
  • Partner with designers on UX and microcopy content
  • Work with engineers and product managers to ensure the functionality and differentiators in our product are comprehensively presented in a way that makes sense for our users, without overwhelming them
  • Collaborate with team members to evolve our processes, standards, and architecture to continuously improve our product content and how it's delivered
Desired Qualifications
  • You've delivered documentation in a CI/CD environment using GitHub, Markdown, and a static site generator like Jekyll
  • You have knowledge of observability and SRE practices
  • You've worked with OpenAPI (Swagger) and are comfortable with editing code to generate API documentation
  • UX copywriting experience

10,001+ employees

Digital workflows
Company Overview
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.