Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary:
CVS Health is seeking a visionary and results-driven Director to lead and own the direction, development, and execution of digital experience monitoring platforms and products. This pivotal leadership role will play a critical part in the overall digital experience of our colleagues.

Required Qualifications:

• 10+ years managing IT systems and platforms
• 5+ years leading high performing engineering/operations teams
• Experience creating scripts with PowerShell, Bash or other scripting languages

 
Preferred Qualifications:

• Digital workplace tool management expertise: management tools, techniques, monitoring and integration
• Experience implementing modern management of endpoint devices
• Experience using automation to drive continuous improvement
• Proven experience in Endpoint Technologies with a strong understanding of endpoint monitoring architecture, deployment, and administration
• Proficiency creating Tableau dashboards
• Proficiency with digital experience products (Riverbed Aternity, NextThink, App Dynamics, Zscaler ZDX)
• Relevant certifications (Tableau, PowerShell, Aternity Certified Professional, etc.)

Key Responsibilities:

• Leadership: Execute a comprehensive product- and engineering-centric program aligned with overarching strategies and business needs
• Budget and Resource Management: Manage budgets and resources effectively, optimizing investments in security technologies, personnel, and partnerships
• Collaboration and Partnership: Foster collaborative relationships with internal and external stakeholders, including cross-functional teams, vendors, and industry organizations
• Compliance and Risk Management: Ensure that digital experience products adhere to established policies and best practices to manage risk and regulatory compliance
• Talent Development: Build and lead a high-performing digital experience team, attracting top talent and providing coaching and mentorship for skill development
• Implement, monitor and operate digital experience monitoring technologies (endpoint hardware, software, services and SaaS tools)
• Collaborate with technology vendors, product managers, IT Security, legal or compliance teams to ensure alignment to company policy
• Executes scripts, employee engagement functionality, self-healing automation and other technology actions
• Provide technical guidance and support throughout the deployment lifecycle
• Perform integrations to business intelligence, adjacent technologies and data analytic platforms
• Perform root cause detection, anomaly detection, and provide troubleshooting in the resolution of technical issues related to Endpoint and Real User technology
• Monitor technology trends and serve as subject matter expert by staying up to date on the latest product features, functionality, and applied best practices
• Act as mentor for the Digital Experience team, forming tight partnerships for the mutual success of the teams 
• Ensure information is flowing freely between the teams to minimize siloed operations and engineering
• Conduct workshops, training sessions, and knowledge transfer activities for internal teams

Education:
Bachelor’s degree, or equivalent experience (HS diploma + 4 years relevant experience)

Pay Range

The typical pay range for this role is:

$144,200.00 - $288,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. 
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 01/26/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.