Full-Time

Associate Manager

Strategic Initiatives

Posted on 4/18/2024

First Entertainment Credit Union

201-500 employees

Financial services for the entertainment industry

Financial Services

Mid, Senior

California, USA + 8 more

Required Skills

Communications

Marketing

Data Analysis

Requirements

3 years’ experience working in a digital, technology, marketing, or operations department or experience working within digital-first organization.
Bachelor’s degree in technology, mathematics, engineering, computer science, or equivalent work experience required.
Ability and flexibility to travel, on occasion, to corporate offices, conferences, or meetings.
Full-service financial institution experience preferred.
Strong interpersonal and collaboration skills, and able to apply critical thinking and constructive feedback to drive toward solutions and decisions quickly.
Strong business, technical, and analytical skills required.
Familiarity with SDLC is encouraged.
Very detail oriented, analytical, and strong attention to detail.
Experience working in a start-up or similar environment a plus.
In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.
Thorough knowledge of regulations applicable to essential responsibilities.
Ability to read, speak and write clearly to convey information effectively.
Effective communication skills across all levels of audience.
Knowledge of how to use a personal computer and MS Office products on a daily basis (Word, Excel, Outlook), and Jack Henry products (Symitar Episys, ARCU).

Responsibilities

Build and lead operations and process improvement initiatives, as well as create member and/or employee workflows from scratch.
Compile data, analytics, and identify trends to implement growth strategies and scale development of digital banking, core, and/or electronic services.
Lead large-scale projects designed to provide an optimal end-to-end user experience, leveraging industry best practices.
Deliver concepts, personas, user journeys, storyboards, system maps, user flows, wireframes, visual design comps, and prototypes using mapping software, such as Visio.
Oversee the full lifecycle of project design from conception and design executions to development handoff, to frontend QA, and to iteration and optimization of established features and user experiences.
Establish milestones and monitor adherence to schedules and budget, identify problems and obtain solutions, such as allocation of resources or changing business requirements and approaches based on system capabilities.
Provide hands-on work on execution of project initiatives and priorities required, including acting as an individual contributor when or where necessary.
Communicate effectively with vendors and all levels of leadership in meetings, presentations, and interactions.

First Entertainment Credit Union is looking for an Associate Manager, Strategic Initiatives, who will drive enterprise-wide research & development and related initiatives, while bringing significant domain expertise in one or more of the following categories: digital banking, customer/member service, marketing & brand management, and banking enterprise operations.

The ideal candidate will be positioned to steer and influence cross-functional teams and will need to leverage exceptional creativity, pioneering, vision and communication skills to enhance our mission. They will oversee, create, and manage strategies, including the functionality and user experience of e-banking solutions, website, online account opening, online loan application, remote deposits, core integration, back-office and client-facing operations, and/or related process mapping.

This is a full-time, remote or hybrid opportunity reporting to the EVP & Chief Strategy Officer. The role can be based in California, Colorado, Florida, Georgia, Idaho, Nevada, Ohio, Texas and Washington. The minimum and maximum salary range for this position is $72,211.36 to $108,317.04 in California. The target starting pay is between $72,211.36 to $90,264.20.

Responsibilities

·Build and lead operations and process improvement initiatives, as well as create member and/or employee workflows from scratch.

·Compile data, analytics, and identify trends to implement growth strategies and scale development of digital banking, core, and/or electronic services.

·Lead large-scale projects designed to provide an optimal end-to-end user experience, leveraging industry best practices.

·Deliver concepts, personas, user journeys, storyboards, system maps, user flows, wireframes, visual design comps, and prototypes using mapping software, such as Visio.

·Oversee the full lifecycle of project design from conception and design executions to development handoff, to frontend QA, and to iteration and optimization of established features and user experiences.

·Establish milestones and monitor adherence to schedules and budget, identify problems and obtain solutions, such as allocation of resources or changing business requirements and approaches based on system capabilities.

·Provide hands-on work on execution of project initiatives and priorities required, including acting as an individual contributor when or where necessary.

·Communicate effectively with vendors and all levels of leadership in meetings, presentations, and interactions.

At First Entertainment, your role and every role are essential to our Mission [We build lifelong financial relationships with the people in entertainment based on a deep understanding of how they live and work], Core Values [ Members First + Ownership + Integrity + Innovation + Inclusivity + One Team], and we expect you to uphold them.

Requirements

·3 years’ experience working in a digital, technology, marketing, or operations department or experience working within digital-first organization.

·Bachelor’s degree in technology, mathematics, engineering, computer science, or equivalent work experience required.

·Ability and flexibility to travel, on occasion, to corporate offices, conferences, or meetings.

·Full-service financial institution experience preferred.

·Strong interpersonal and collaboration skills, and able to apply critical thinking and constructive feedback to drive toward solutions and decisions quickly.

·Strong business, technical, and analytical skills required.

·Familiarity with SDLC is encouraged.

·Very detail oriented, analytical, and strong attention to detail.

·Experience working in a start-up or similar environment a plus.

·In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.

·Thorough knowledge of regulations applicable to essential responsibilities.

·Ability to read, speak and write clearly to convey information effectively.

·Effective communication skills across all levels of audience.

·Knowledge of how to use a personal computer and MS Office products on a daily basis (Word, Excel, Outlook), and Jack Henry products (Symitar Episys, ARCU).

First Entertainment Credit Union

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Website

View Company Profile

At First Entertainment Credit Union, employees have the unique opportunity to cater to the specialized needs of the entertainment industry, offering a tight-knit community ambiance and a suite of customized financial services. With a robust base of over 400 corporate partnerships and a strong focus on digital integration and asset management, the organization provides a dynamic work environment where innovation meets efficiency. This enriching setting not only fosters professional growth but also positions the company as a significant player in the financial services tailored for the entertainment sector.

Company Stage

N/A

Total Funding

N/A

Headquarters

Los Angeles, California

Founded

1967

Growth & Insights

Headcount

6 month growth

↑ 4%

1 year growth

↑ 8%

2 year growth

↑ 9%